Jimmy John's — Restaurant in Nevada

An hour and a half to get my order... I'm only half mile from their store... at an hour I called and they told me it was ready but marked for pick up..I told them my email confirmation showed delivery and I was billed delivery.... 20 minutes later we call the store again and the girl on the phone says "maybe the driver stole it, he already picked it up" while the Uber driver still shows waiting to pick it up... another 10 or so minutes it finally showed up and I can feed my family.... not a single apology or any remedy to make it right... only half the food was actually labeled and nothing was fresh.. none of the drinks were identified and we were a drink short... Def...

I have to say that the service was the best. The 2 young men there did a great job. It was the food. The turkey looked processed and the fresh avocado was actually store bought guacamole. It was not fresh. Also the bacon club only had 3 strips. I have never had a bad experience at Jimmy John’s but this one was surprising. Hopefully next food order will be a better one.

6/18/24; Addendum: today’s order from Jimmy John’s was perfect! Some times there are off days and they always have a smile on their face. So I...

I was greeted by all the employees as I walked in. One person making more bread as the other took my order. Store was clean and saw employees washing hands in between each task. My order was taken and customized to how I like it. My sandwich was made correctly. All ingredients were so fresh. Bread roll was pillowy with slightest crunch to crust. All veg were so cold and crisp. Loved it. Y'all get a 5...