Wendy's — Restaurant in Nevada

I have been a fan of Wendy's for many years. My workplace is close to this particular Wendy's on Durango, so I have visited many times throughout the years. Never again!! Over the last several months, this Wendy's has gone to hell. A couple months ago, I got my usual spicy chicken sandwich with cheese added. They forgot the cheese and the chicken was cold. So were the fries. Cold and limp. Yuck! My buddy suggested we go back a couple days ago (October 19th). We both ordered a spicy chicken sandwich. Mine with cheese. His with just cheese, pickles and onion. Both sandwiches came out wrong. No problem, we took them back to the counter and asked them to redo both sandwiches. After a 10-minute wait, they brought us our newly made sandwiches. His chicken sandwich was still completely wrong. And they brought me a cheeseburger! Holy cow! So we bring them back to the counter and they ask us to hold on while they give it a third try on getting our order right. I said no thank you and asked for a refund. The manager was not happy about it at all and made it quite clear. Really?? I should've known that this would not be a good experience when an employee was running food out to someone in the parking lot. She was walking back in as we did; so I held the door open. She walked in and didn't even say thanks....hello....or anything. Hopefully someone in management sees this. As of now, I will never return to this Wendys ever again. ...

I HOPE CORPORATE SEES THIS REVIEW 🙏 I’m not one to complain to much or even take time out of my day to write a review, but this Restaurant NEEDS Serious Help. I’ve been going to this Wendy’s for over 3 years & it used to a professionally run operation. However, ever since the Pandemic, this Wendy’s has COMPLETELY gone down the you know what!!! Tonight was the last time I will go to this Wendy’s. I ordered a Grilled Chicken Sandwich & a Small Chili, keep in mind that I got the expense sandwich not the cheap one... This sandwich was absolutely garbage! The meat was Cold & not cooked all the way. My Chili was nasty! Not hot at all, The beans were not cooked all the way. I wanted a bake potato as well, but they were out of course just like they always are. The staff is unprofessional, just a bunch of kids that don’t do a lick of work. This Wendy’s sometimes closes super early like at 8pm due to being short staffed & out of food. I’m a professional businessman & if you can’t hire professional staff & run a tight ship with a fully stocked kitchen, you might as well just shut this location down. So sad! I hope corporate or management sees this & makes the necessary...

I made a mobile order at 815pm on Sunday, August 8th, 2021. As instructed by the website we ordered from, which is Wendy's, we went to the drive thru and told the cashier we were picking up a mobile order. There were already 4 cars in the drive thru ahead of us. After we tell her the name on the order, she tells us to "go ahead and pull up to the second window." It was not a clear instruction as seeing there were other cars ahead of us, but we did as she said. We pulled up next to the car at the second window and told that cashier we had a mobile order. He proceeds to tell us that they don't give out mobile orders that way, we have to go back in line. By that time, 2 cars had already gotten in line and now we're waiting even longer for our food. Maybe they need to train their cashiers on speech and how to instruct patrons in a polite and proper manner. It may have been a disaster having to wait but I guess two other cars got tired of waiting for their food, so they got out of line. If the food would have been cold or not the way we ordered it, I would have to call corporate. 2 stars for this location. 850 by the time we...