Chain with a variety of yeast, cake & filled donuts, plus kolaches, espresso drinks & smoothies.
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I placed a DoorDash order for 3 dozen cake donuts totaling $50, with an estimated 50 minute wait tome at 9am in the morning to be called by an employee 20 minutes later and told that they didn’t have 3 dozen donuts and no offer of another option. I asked if I should cancel my order and she said yes, that would be great. I then asked if there were ANY other donuts available as it was for a celebration and Shipleys was the only donut shop on DD which she then said yes, but I’d have to tell her what I wanted because she’s looking at it and they’re almost all gone. So I again asked if canceling g order was what best and again, she said yes, that would be great! Horrible customer service, she didn’t care one bit that she was asking me to cancel a $50 order, offered no apologies. How does a donut shop not have donuts at 9in the morning g with 3 hrs left of business?? With an hour wait time on my delivery donuts could not have...
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Deducted 4 stars for 2 old & cold glazed donuts after asking for the hottest they had and the fact they'd rather be arguably dishonest and sell junk than be honest about product quality up front.
All she had to say was glazed aren't hot or fresh from early in the morning and I would have gotten 2 other options. Would have been more disappointing if I'd taken them home first to eat.
They were room temp/slightly less with icing soaked into donut proving they're old and not kept in a warmer to stay "fresh"-ish. Asked the lady why they're cold, she said they can't make them there so they're dropped off early in the morning from another local store.
Lesson learned, don't shop I-35 Frontage location if you like hot, fresh glazed Shipley Donuts which is the best option. HEB has better glazed than the one I took a bite from...
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They don't close until 12:30. I showed up at 12. The front door neon sign said OPEN. The drive thru paper sign said closed. There were 3 employees standing within feet of the window who saw me sitting there bc they were directly facing me. One of whom was literally standing at the cash register at the drive thru window. No one came to the window to say they were closed. I then tried to call twice to confirm if they're open or closed bc of the conflicting signs.
They had me sit there for a few minutes without helping until I drove away.
Def will go out of my way to not give this location my money anymore. Oh and last time I was here a few weeks ago, they gave me...
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