Razzoo Bar & Patio — Restaurant in New Orleans

I came into this establishment. The first time I ordered a top shelf drink bartender was friendly and nice. In addition to my drink, I asked for a cup of water I asked the bartender if I could get no ice since there was a dog panting outside. I informed her I would pay extra or but bottled water. She smiled said don't be silly. I tipped her over 20% for her nice gesture. I left and gave the dog water which he drank the full cup before I took a sip of my vegas bomb drink. After spending time in the bar, my friend informed me some guy was stalking her outside and if I could ask him to leave because as a tourist and young women she feared her safety. I did what she asked. When returning to the bar, I informed the security at the door the situation. He replied he didn't care and next time I need to show my ID to leave or I wouldn't be allowed in again. I apologized over and over. After finishing our drinks and dancing to a few songs I ordered another drink. The bartender remembering me asked,"would you like another water no ice for the doggy." I said," thank you so much. Yes please." Before leaving again, I informed security that I was coming right back in but to give the pup water WHO WAS RIGHT NEXT TO HIM. He informed me that if I did that I only condone to let him and dog stay in front of his business and that I couldn't give the dog water. I told him I informed the bartender that it was for the dog and even offered to go back in and pay if it was a issue. He said, " no the bartender does not know anything that this is his bar and his rules and that if I gave water to the dog again that I would be arrested on site. Because it was my fault that the man would not leave because I was giving the dog water. I again apologized and said I did not mean to disrespect that I was only trying to give the dog water and that as a establishment it was their responsibility to remove patrons in front of their establishment that they did not want there and not my fault. He then informed me I was not allowed in and I was kicked out and that he was calling the police. I saw a state police officer outside and informed him of situation. I informed him that never in my life at 28 years old have I ever been arrested and word for word what happened. He said the security had no right to say that as nothing I did was ILLEGAL. Me, and two of my friends had purchased multiple drinks from this establishment this night and the bartender was extremely nice and friendly. Security with their false threats and attempting to scare patrons because they are not capable of their job. I will never go here again. I will use all social media platforms and all animal right sites to inform of this horrible treatment BY YOUR SECURITY OFFICER SUNDAY NIGHT. I hope you replace this man and enforce harsher standards to your establishment if you do not want this DIRECTLY IN FRONT OF YOUR BAR. It is not my responsibility as a customer to "make" this guy leave. This is why bars and restaurants hire security. This man did not do his job at all and instead threatened me to be arrested which like I stated he had no platform to do or legal right to do. I hope that this issue is followed up on. Not only did the security do this he was too concerned with his personal cell phone and issues and was directly taken out of me. I suggest you to hire the good officers of the Louisiana state police as your security is worthless and drove hundreds of dollars away on just this night and thousands in the future.

P.s. the blonde bartender was one the best customer service I had in New Orleans which is why we chose to choose to continue to order at your establishment. The music was great and everybody inside was friendly and was attentive to their patrons. Multiple people including myself after this incident went across the street , to the swamp, which according to staff were informed that the security officer has said this to people before and they had other customers that said...

Popped in this spot on a Saturday night. One of many bars we checked out while visiting Nola for the first time. It wasn’t a busy night at all. Pretty empty inside, mostly just staff. I was immediately impressed with how they have drink prices clearly displayed above the bar. Drinks are ridiculously priced on Bourbon but these appeared to be pretty competitive. A “super premium” was $12.50 and you could make it a double for another $7. So, I proceed to ask this female bartender what exactly is considered “super premium” and she says,”you know…anything like Hennessy or Ciroc.” Huh?

First of all, there was a male bartender that I initially walked up to but for some reason she stepped over him to initiate the sell. She had a funky demeanor off the break and now as a White woman, you explain “super premium” to me, a woman of color, as Hennessy or Ciroc? Complete turn off. I immediately replied by stating that I don’t drink nor care for either of those dead to her face. Her attitude was stank, but I can one up stank any day. But, I got the drink cause whatever had her in a bad mood, I figured why not make it worse. Yep, #teampetty

I am not leaving an open tab so I asked to cash out. She says $19.50, hand her my card, and see the price has increased for about a $1 then additional tax. I questioned why the additional charge for using my card and said I’ve noticed this occur at a few establishments so is this a Nola thing? She said she didn’t know what it is and why they up charge for credit transactions. So I said you can’t charge fees without displaying so she then points to this sign on a pillar that clearly states there is a 4% surcharge and why. So did this dingbat never read the sign? She doesn’t know “anything about it” but there is a sign right there. Again, stank!

The male bartender invited himself into the conversation and she conveniently eases away and leaves the bar entirely. The guy was super cool and explained the 4% is what the credit card charges them per transaction so that’s why they charge us. Oh ok! You charge the customer the cost of YOUR doing business. What the heck? I don’t promote businesses like this.

For the record, most people spend more money when they swipe. You are way more smart with your choices when limited to cash in hand. Be a smart business. If your POS system fees interfere with profit, incorporate that cost into your prices. Don’t penalize the patrons!

Anyway, the stank bartender really left a sour taste in my mouth so I spoke to the manager. First, complimented the male bartender who understood the questioning of the fees. Like don’t hand me a bill then swipe my card with a whole new total without telling me. Second, I explained that his White female bartender explaining “super premium” as two liquor brands stereotyped as Black people preferred was insulting. Whether she meant it as a stereotypical response — it was insulting. The manager was cool. He listened and provided insight, to include she having a Black son. Sigh. The good old “I’m not racist, I have Black friends” defense. Note, having a biracial child does not eliminate unconscious bias nor prejudice. Please understand that. Knowing she has a biracial child just makes me think she was even more deliberate in mentioning Hennessy and Ciroc as “super premium”. Lame.

Would I come back to this establishment? Maybe, just to have this lame female bartender make my drinks and not tip. Since she likes to stereotype…I’d love to play along and NOT TIP HER.

I wish establishments understood it’s people like her that cut into their profits because now you lost two customers and gained another bad review…all because a rude staffer to pay to provide good customer service, not chase off patrons with their bad...

STAY AWAY IF YOU DO NOT WANT YOUR VALUBLES TO BE STOLEN. My brand new iPhone 14 Pro was stolen while here in the early morning of 10/2/22. I will give a disclaimer that I am a very careful person and have never ever had anything stolen before. I came here with my friends during a girls trip. They did not make us show ID to get in. Seemed like they were letting anyone walk in. I was standing by the front of the stage by the stairs where there was an employee guarding the steps and picking girls to go up on stage and dance. They kept pressuring my friend who is a professional dancer to get up on stage and dance. While there I noticed my purse was unbuckled, which I thought was strange but nothing was gone, so I thought I accidentally forgot to close it (even though I always make a point to close it). I buckled it, put it in front of me (its a cross body purse). But while dancing it must have gone to my side or behind me for a little. Quickly I noticed once again by purse buckle was undone. This time my iPhone was missing. Someone there was watching me and made multiple attempts to steal my iPhone. No one said anything nor did anything. As soon as I discovered my phone was missing we made our way out to leave. I told the bouncer guy at the front (who was not checking IDs) that my phone was just stolen, he didn't do anything, just told me that I was SOL, which is what I expected. Anyways, beware of this place they welcome criminals in and let them roam unchecked and who knows if maybe it is in house job. And in general be careful...