Agave - Columbus Ave — Restaurant in New York

Terrible food. Worse service.

From our reservation not being recorded, to the multiple times we had to ask for napkins and water, to the man who served us who was ‘not a server’ who could answer zero questions about the menu... (he told us that he wasn’t a server but he felt bad that we were waiting so long that he would take our order. Sweet, but not super helpful), the experience was really just bad.

After waiting a long time for food, two out of three orders arrived. One was charred black as charcoal and was sent back. Another was the wrong order and was sent back. We asked for lemonade.

The wrong order was replaced. And was okay, although none of the sides (rice/beans/salsa/sour cream/guacamole) that were supposed to be included, were. The other order was never replaced. Oh, and the third order still didn’t arrive. Lemonade was asked for again, please.

We’ve been here 1.5hours. The four year old would please like her lemonade. One person has finished their meal and two more have not arrived. We asked for the food to-go.

Bag of takeaways arrive. And the lemonade- an hour and four kind reminders later. Half our group has left. We pay- we need to get out of there. We take the lemonade to go.

At home- one meal is still not there, the other is complete but without flavour.

Okay, so we call the restaurant and say that one meal is missing. They say there is nothing they can do. A+ customer service. Truely.

Absolutely would not go back again. A poor replacement for Gabriella’s.

Oh. And the one star is simply because the margaritas were strong. We...

Agave, located off of Columbus Avenue on the Upper West Side, is a nice little Mexican food spot in the neighborhood. They have a lovely outdoor patio, which is honestly my favorite part of this place. The food is pretty good - it might not be the best Mexican food I've ever had, but it hits the spot. Definitely try the starter of guacamole, the veggie fajitas, and side of rice & beans. The margaritas are great, the frozen with strawberry is my favorite!

I'm dropping my rating to 4-stars because the service can be a bit slow here. I'm not sure if it's a staffing issue, or otherwise, but we've had a couple of incidents recently where we visited and we were hitting weird pockets of really delayed service (e.g. drinks sitting empty + food orders not being taken). This happened to the point where it caused us a little contemplation about just getting the check and heading elsewhere. However, overall, when things are being taken care of in a timely manner, this place is...

I have dined at this restaurant several times, trying to give this establishment a chance. I must say the staff (servers) are just wonderful (although sometimes slow) and the reason for the 3 stars. The Margaritas are lousy and are served in an inappropriate glass. The fish Tacos, sometimes more crust than fish the (2X) that we ordered them. The chicken wings, no taste, we ordered with BBQ Sauce on the side. Watch for receiving more flats parts than the drum part. If Agave do not upgrade their drinks, especially the Margaritas, and be mindful of the "taste" and presentation of their dishes, this restaurant will soon be closing too. I would love to continue to patronize this establishment, but, owners, partners, please listen to the real reviews and make changes where...