Mount Sinai Doctors-Urgent Care & Multispecialty, Upper West Side — Local services in New York

Date of Visit: 9/17/2023 I recently had an extremely concerning experience at Mount Sinai Urgent Care, which I feel compelled to share to warn others about the potential lack of adequate care and attention.

Upon my visit, I was having breathing difficulties, a critical condition that seemed to be underestimated by the attending medical personnel. I had informed the doctor that the oximeter, which read a 100% oxygen saturation, has known design flaws when used on darker skin tones – she dismissed what I said and informed me that they use it on people with darker skin all the time. I’m a data scientist, I am familiar with these issues. My struggle to breathe was palpable; however, the doctor appeared to discount my assertion, displaying an alarming lack of concern or knowledge regarding the potential inaccuracies of the oximeter reading. Rather than addressing my distressing respiratory situation with urgency and care, I was shockingly, passed off to a medical assistant and not offered any supplemental oxygen to alleviate my breathing difficulties. I was left isolated in the examination room, feeling neglected and in distress, gasping for air, without any medical intervention or support.

An ambulance was called, and upon arrival, the EMTs were visibly shocked by the absence of any medical assistance. It was disconcerting to witness the surprise and concern from the EMTs, professionals accustomed to emergency situations, over the lack of immediate and appropriate medical response from a reputed urgent care facility. The EMT told the ER staff about me being left alone without any treatment when they arrived.

My experience at Mount Sinai Urgent Care was marked by a severe lack of medical acumen, responsiveness, and a blatant disregard for patient welfare and urgency. It raises grave concerns about the competency and training of the attending medical staff and leaves one questioning the reliability and quality of care provided at this facility. Patients entrust medical professionals and facilities with their lives and well-being, and it is disheartening and frightening to think that this trust could be so egregiously violated. I hope that no one else has to endure such a horrifying experience and that immediate corrective measures are taken to ensure patient safety, care,...

Went to this clinic just to get a flu shot. A nurse can give flu shots, everyone knows it, but a MD came out to give me a shot. I didn’t asked to be seen by a doctor for any reason. And was consequently charged for $125.

I contacted the billing department, and was told the doctor who gave me the shot talked to me to explain side effects of flu shots, etc, and this was the reason why I had to pay for this as a visit to see a doctor.

Any health insurance’s website says flu shots are fully covered and so encourages everyone to get one. If this clinic lets their MDs to give flu shots or other similar simple procedures that everyone knows don’t take MDs in order to make more money, the director has to train the front desk staff to inform unsuspecting potential victims that this clinic lets MDs to give flu shots when there’s absolutely no need for it and there might be a hefty change for it.

Giving shots are a very common procedure. Not the kind you encounter only a few times a year. The front desk must be able to handle this better. If I had been told the flu shot here would be handled this way, I would have immediately left to go to a CVS. No such information was given. At least let customers make informed decisions!

A couple of weeks ago I received a notice from a debt collector. I discussed this with my primary care, a Mount Sinai physician. She suggested I contact the medical director or the administrator at the site for them to adjust the diagnosis code. I went to the clinic but couldn’t get beyond the front desk. The contact information of the managerial level at this site is nowhere to be found. So I emailed the customer care of the organization but after more than 2 weeks I haven’t heard from them. I have a couple more weeks before I can file a dispute with the collection agency.

No matter what kind of reasoning the hospitals come up with, and try to high handedly suppress people’s voices, from a consumer point of view this is a scam. And I’m deeply upset and disappointed in...

The first time I went was last month. I went around 7:45 pm and their closing time was 8:30. I was pretty rushed by the doctor and I can tell she really wanted to get home. I felt flustered and annoyed because I wanted her to get all my symptoms and not miss anything but I could tell she was through. I told her so and she tried to make up for it saying she wasn’t rushing and tried to sit to make as if she had all the time in the world. Not my best experience as I had alarming symptoms. The second time I went was yesterday night. I was a little wary as I came even later at 8:05pm (I work and have school during the day)and closing time is still 8:30. I was quite surprised when greeted by the nurse (I think) Adrian. She was sweet and very helpful and we shared a laugh or two. She didn’t seem rushed or ready to go. I’d even cut down some of my symptoms so they could just focus on three but she wasn’t having it. When The doctor came in, a pregnant lady looking between late 6 to early 7 months, I was nervous she be ready to go. She has a little one in her tummy, her feet probably hurts, her back etc., all of this was going through my head. She was about her business asked me quite thorough questions and Didn’t seem to be angry that I was there so late. She was also quite sweet and showed genuine concern about my wellbeing. She didn’t mind my questions or statements and responded to pretty much all thingS said, she assured me that I was fine, I guess she could see the worry on my face. Even after I can back thinking she made a mistake on my letter for work( she didn’t) she was still the sweetest. That was pretty much the best experience I had at an urgent care or hospital. The hospitality there was impeccable. Thank you Nurse Adrian and Dr. Nina. May your child arrive safely. Much...