Anatolian Gyro — Restaurant in New York

I usually dont write bad reviews but the service in Anatolian gyro made me so sad and angry that I just cant stop myself from sharing.

I have been their customer for more than 12 years. They usually had fresh food and nice service.

Few days ago I called them and placed an order for a pick up. My husband and I got two wraps with grilled chicken.

When we started eating both of us were surprised that in two sandwiches the chicken was burned to that point when it gives you disgusting bitter taste.

So we opened up the wraps just to see if maybe we were lucky to get those pieces on our first bite. But unfortunately both wraps are filled with charchoral colored pieces of chicken...

I called Anatolian gyro and told the lady who picked up that the chicken in both sandwiches was burned. Her response was: “ No, it was not”

So I made my husband go back to the place to show them. They were extremely rude! And they did not offer to exchange the wraps or return the money. Their response was: “ sometimes it happens”....

So I called them, after hanging up on me several times, I succeeded and asked for the manager. The same lady told me the manager was on vacation and gave the phone to another nasty lady. Who told she doesnt understand what I want and they would accept the wraps if they were not bitten.

I am wondering how we supposed to find out that the chicken was burned obviously I dont have an xray vision.

So instead of an appropriate customer service I got rude attitude and spoiled food.

Anyways after few hours I felt sick and nauseated. I guess those few bites of burned chicken didnt go along or maybe the meat was not fresh and they decided to grill it deeper to kill the smell.

I would never ever buy...

This place USED to be ok, however, lately the food I purchase from them is not acceptable... and it's time I go to the myriad of better Turkish Restaurants in the area (Kings Highway alone has three nearby). For example, I just ordered from them tonight about 10pm.... within 30 seconds after I ordered and paid the cashier, my number was called (I thought it was kind of weird, because it was too quick of time to make the gyro sandwich I ordered). I live only 5 minutes away, and sure enough, as soon as I got home I opened my sandwich to find the gyro meat was COLD.... it was obvious I was served meat that was already cut off the gyro and sitting their rather than being made a fresh sandwich with warm lamb meat. For the price you pay, you could take your business to the local competitors who will actually have the decency to serve you fresh cut meat that is warm. Been going here for years, but their service and food has been so awful lately, I will be going to the Turkish spots on Kings Highway for now on.... it is a little further from me, but at least I know I won't be served cold lamb meat that has already been cut off the gyro and sitting on the bottom just waiting for a customer like me to disappoint. Stay away!!! You have been warned.

UPDATE: Not only was the meat served cold, but half of it was also burnt/charred. So if you like the meat on your gyro to be both charred and cold (as if it was found on the floor behind an oven),...

NEVER GOING TO ORDER FROM THEM AGAIN. The WORST customer service I’ve ever had. The food I ordered came over an hour late with only a quarter of the order!!! The main dishes were missing! All I got was the bread and some undercooked meat! It was late and my kids were hungry but we decided not to make dinner. Instead we thought ordering would be less time consuming and less work for us. When I called to explain my frustration, the receptionist transferred me to someone else. Then that person kept putting me on hold and asking me to repeat the story over twice. Then she said she’ll send my order again. At this point my kids had to be in bed in an hour. I asked her when. She said “soon”! With no remorse. No care. Just “soon”. I tried to explain the details to her as to why I’m asking. She seemed to get frustrated and didn’t have a legitimate answer. It’s ok to mess up on an order. It happens. But to mess up on an entire order, wait over and hour and still get treated poorly? Not very appreciative. I told her I expected a partial refund for the inconvenience. She responded as if that was a joke. To top it off, the food came and wasn’t that great. I’ve been their customer for years. My family and my extended family often ate there. This was...