Coffee Spot Cafe — Restaurant in New York

I actually love the coffee and the pastries that this coffee place makes, and usually tolerate the rudeness of the girls who take my order. The girls are super friendly with patron customers, when it come to others the super friendliness dissipates, which is not fair to others because they get the biggest & nastiest attitude. Yesterday I went into the place and ordered 4 pieces of granola bar that costs $3.50 and 1 large coffee (with a shot of expresso) that is costs extra money....The prices are totally good and affordable for a homemade quality food & coffee...The girl behind the counter seemed new and kind of distraught of how to perform her job and how much items cost on the menu ( I was totally understanding and was very patient because we've all been there) Now tell me how did they charge me $20.25 for the whole order!!! 4 pieces of granola come out to be $14.....HOW in the world does my coffee cost $6.25?????? It's just regular coffee that cost maybe tops $3 and some extra cents for a shot of expresso added to it!!! I went back inside few seconds after leaving the shop and spoke to the owner! ALL HE DID WAS SHRUG HIS SHOULDERS SAYING THAT IT MUST BE THE CORRECT AMOUNT AND DIDNT EVEN WANT TO GO OVER THE PRICES I WAS CHARGED!!! I mean what kind of business is this?!?!! I left because I don't want to get into a whole big stink about $2-3...but you guys should know and be aware of what's going on!!!! The girl behind the counter isn't to blame because she is new...but the owner should take full responsibility and have the common courtesy and not CHEAT PEOPLE OUT OF THEIR $$! As well know that they are in America and that every customer is supposed to treated with common courtesy...

This place is a mess. It’s disgusting. You have fruit gnats flying all over the place all over the food. What’s even more crazier is the workers one of the girls especially with the light brown hair has such a nasty attitude and doesn’t know how to work for any type of business whatsoever, she stands there talking to the other workers while you have so many people waiting talking about nonsense laughing taking her time when you see a rush of people not only that apparently they don’t take credit cards and they have a minimum of $15 so she’s trying to tell me to buy something else when I don’t want nothing and I said I’m sorry I don’t carry cash on me not everybody does all the time anymore so she takes the two lattes that we ordered and throws them out in front of us with such force as if she hurt our feelings. Instead, she hurt the owners pockets because she could’ve charged an extra fee for charging something on a credit card that’s less than $15 instead of throwing everything out into the garbage as if it meant nothing to her , whoever owns this establishment you need to change your staff, their degrading your business and they’re not taking care of your customers nor the food that you have displayed. It’s really disgusting how many flies are just pooping all over the food and that’s going into peoples mouth now because that girl had a nasty attitude with me. health department needs to come and do a full inspection because this place needs one and you can thank your staff for all of this.. do your due diligence and make sure your business is ran well because customers need to be treated properly and not eat food...

oh lord.. i kinda get used to the rudeness of stuff here, when they keep talking russian even though i always talk in English. but i keep coming cause the food is relatively good comparing to other spots in the area.

today i ordered for pick up, and after paying for my order they called to inform there is no item i ordered. they offered me to take something else, i denied. than in person they tried again to convince me to take coffee, other cakes, which i firmly denied asking just to refund the difference. after what the waitress rolled her eyes asking surprisingly - you wanna refund? i said, yes i do. she just handed me $5 from register, even though the amount should have been different, but it was not significant, so i accepted it. but simply the fact that the whole thing is made out of nothing and the way they make you feel uncomfortable for asking refund for the food they cannot provide is what surprises me anytime it happens. you guys really need to work with service and stop giving attitude, when your customers ask...