Angela's Cake — Restaurant in New York

They're cakes are delicious! The rating is not for their cakes but because of their customer service. No professionalism whatsoever. Seems to be understaffed because each time I go they are talking to me, on their phone, colleague and the client behind me all at the same time. I had placed an order a month in advance( and was the first order placed for that day, I saw the sheet and young lady who took my order also told me) for 36 cupcakes for a bday. I said I will pick up at 11 even though I wasn't leaving to the place until 5. I just wanted to give them enough time in case they were running behind. I go to the bakery at 3 and my cupcakes weren't done yet! They didn't even bother to call to keep me updated (they had my number). Other clients were coming and going with their orders but yet I was still waiting for mine. 3:30pm ,still no cupcakes. 4pm nothing. At 4:15pm is when I was finally out of there with my cupcakes. I had to be at the place at 5 and it was about an hour drive so because I had to wait so long for the cupcakes, I was super late. They didn't even apologize or offered an explanation or even some kind of discount. I didn't want to argue because it was my daughter's birthday and I was already in a rush. But as delicious as they are, I won't be recommending them because of this incident (this wasn't the first time either, they did it for my baby shower as well) 1st incident, shame on them, 2nd incident, shame on me for knowing better.Just an FYI, this was a weekday! A Wednesday to be exact!! It's ridiculous that I am leaving the bakery with 36 cupcakes at 4:15pm when they should've been done at 11am. Also no proper casing for their cupcakes which they didn't tell me beforehand. That day was...

I have never tried a Dominican cake in New York City like Angela cake. It is so delicious. I been their customer for years, back when they were not even in this location. Their customer service was good until they got their clientele. I stop going because I will let them know I wanted a cake for a certain time and date and the cake was never ready but this is not the issue I know how busy they be BUT what really bothers me is the attitude the employee give you. For instance I called to place an order and I was on hold for a good 5 minutes, then I hung up and called again and they said how can I help you and once I started talking they hung up the phone, I tried reaching out again and they did not answer. I was nearby so decided to go in the store and they were not busy there was three employee in the front, one was taking care of the ONLY customer they had, and the other two were on their phone. EXTREMELY UNPROFESSIONAL! as I placed my order I didn't get no confirmation she said I just needed to say what my cake look like or my name. On the Monday Afternoon when I went to pick up my cake wasn't ready and they were unable to do what I asked for. They once lost me as a customer and decided to give them one last chance and they did it again. it is a disgrace that a business that can do so much more is losing so much money because of the staff unprofessionalism and lack of communication. if the owner doesn't do something about it they will continue to lose...

First of all, I do not understand how this place has a 4.1 star review. Their customer service is incredibly bad. I have been getting cakes from this place for more than 10 years, however after this interaction I will not be returning to this establishment. I was trying to order a custom cake that I saw on their instagram. I sent the email because this is how they take orders through emails, of my complete order. The first woman said that the cake would be available on Sunday at 4PM. I explained to her that its fine since its a custom cake. I had to call back to confirm if she received the email. However, another person picked up the phone and she explains to me that no customs cake can be made to pick up on Sunday. She asks again to give her the details of the cake. This is when I tell her that it's the second time I explained the details of the cake and that the girl already has ALL my information. She then catches an attitude and starts belligerently screaming at me. Goes on to explain that she can only do regular cakes and that she doesn't have my order. I have email proof that I sent all my information TWICE to the same email. After this interaction, I told her to cancel my order. Please do not order from this place unless you want to be yelled at and told that...