Angela's Cake

They're cakes are delicious! The rating is not for their cakes but because of their customer service. No professionalism whatsoever. Seems to be understaffed because each time I go they are talking to me, on their phone, colleague and the client behind me all at the same time. I had placed an order a month in advance( and was the first order placed for that day, I saw the sheet and young lady who took my order also told me) for 36 cupcakes for a bday. I said I will pick up at 11 even though I wasn't leaving to the place until 5. I just wanted to give them enough time in case they were running behind. I go to the bakery at 3 and my cupcakes weren't done yet! They didn't even bother to call to keep me updated (they had my number). Other clients were coming and going with their orders but yet I was still waiting for mine. 3:30pm ,still no cupcakes. 4pm nothing. At 4:15pm is when I was finally out of there with my cupcakes. I had to be at the place at 5 and it was about an hour drive so because I had to wait so long for the cupcakes, I was super late. They didn't even apologize or offered an explanation or even some kind of discount. I didn't want to argue because it was my daughter's birthday and I was already in a rush. But as delicious as they are, I won't be recommending them because of this incident (this wasn't the first time either, they did it for my baby shower as well) 1st incident, shame on them, 2nd incident, shame on me for knowing better.Just an FYI, this was a weekday! A Wednesday to be exact!! It's ridiculous that I am leaving the bakery with 36 cupcakes at 4:15pm when they should've been done at 11am. Also no proper casing for their cupcakes which they didn't tell me beforehand. That day was just a disaster!