We went to the Blue Note for a one-night appearance by Matthew Whitaker, a young pianist, musician who happens to be blind. I've been following Matthew for quite a while. Ask his uncle as a friend of mine from football playing days in college. Matthew is someone you must see. The blue note is very interesting place. Like many New York City venues and restaurants they squeeze you in, but who can blame them. $20 per that would be food and or drinks and the drinks or drinks. I mean you can't mess up bottled beer. They do have wine and I think they have mixed drinks. They have an interesting system where the servers who you order from don't deliver the food they have guys who do that. Special note and shout out to Haley who us our server she was spectacular. It is open seating when you get there. As novices, Haley directed us to a seat where I might fit. I've already commented on how you could squeezed it in New York City venues. So we had some seaf so off to the side and there was enough room more or less. Do not get the wings, they're really hot, so hot that after having one and part of another. I just said Haley. I can't eat this. This is too hot. Normally I can eat wings at a direct standard. Not extra hot or anything like that but my eyes were tearing. I said. What can we do about this? She said she'll talk to her manager. With that I ordered another order of wings plain with no sauce on them. And Haley informed me that they were crediting me for the really really hot wings. This is really going the extra mile for your customer. Now back to the size issues, I'm 6'7" and 300 lb. They had 6 seats per table. There are other venues that I go to that would have a table for four in the same area. I understand they've got to make their money and maybe the seats we had weren't the best. We know what to do next time. I spoke to a woman who is a manager there as we were leaving. She was very friendly as she should be, it's a wonderful place. Overall, but for the squeezing in factor, I give the blue now a five-star rating. As the Blue Note is also a restaurant and requires you to spend $20 on food or drinks, they should have more reviewable pieces like restaurants have. To give you an idea, a bottle beer that you would buy at a regular bar in Queens where it might cost $6 or $7 and even as low as $5 is $15 at the Blue Note. Rating the menu separately. It wouldn't get five stars. Again. The primary focus of the Blue note is performances. Overall:
Do not waste your money. This place treats guests like livestock. I had a terrible experience at blue note and the staff did nothing to resolve the issue.
My wife and I arrived at 7:15 for an 8 PM show and were seated near the stage at a tight four-person table with strangers, which is expected for a jazz club. About 30 minutes into the show, they attempted to seat a table that was placed between two other tables. Instead of sitting at the table, one guest pulled his chair into the middle of the aisle directly behind mine, blocking my ability to move backward or lean back and making it difficult for the servers to navigate.
Eventually, he moved to the table after I had to go to the restroom. He removed one of the two chairs and took up two spots, which was slightly better until they seated two more guests at that four-person table. Rather than making space for the new patrons, he continued taking up the entire table, forcing everyone to shift onto our four-person table, which was now a cramped six-person setup. We were all squeezed together, trying not to block the emergency exit at the end of our table.
With no security present, the situation remained unresolved. I spoke to a manager, who addressed the guest, but nothing changed. Feeling uncomfortable and bad for the other guests, we left.
They offered us seats at the 10:30 show, but we declined. It is disappointing because the performance itself was fantastic. If Blue Note is going to pack in as many seats as possible, they should at least ensure everyone respects the space. Staff should be actively making sure guests remain seated within the space provided, rather than allowing some to take up extra room at the expense of others. As it stands, I would not return. Given that the tickets were over fifty dollars each, with a mandatory minimum spend of twenty dollars per person, we spent roughly one hundred fifty dollars plus tip for a miserable experience. I would...
Read moreWe visited Blue Note Jazz Club last night to see Mohini Dey, and while the music was phenomenal, the service and organization were so poor that it completely overshadowed the performance.
From the start, the experience was mismanaged. While waiting outside on line to enter, a bouncer accidentally hit me with a side door. I brushed it off, but things only got worse. When the doors opened, they rushed us in, packed everyone tightly at small rectangular tables, and immediately tried to take food/drink orders before everyone was seated. This caused chaos and confusion.
We were seated in a high-traffic walkway where servers had to constantly maneuver around each other. The tight spacing led to frequent bottlenecking, making it uncomfortable for both guests and staff. At one point, a server trying to squeeze by another spilled drinks all over my fiancé, including hot tea that burned his leg and left him soaked. To make matters worse, when I stood up to help him, another server hit me hard on the side of the head with their serving tray and didn’t even apologize.
The only staff members who seemed deeply concerned was the one who spilled the drinks and the server for our table. The rest continued moving along, ignoring the incident. While the manager, Nathan, eventually came over to check on us and took $100 off our bill, the damage was already done. Waking up with injuries was not how we expected to leave a jazz club.
This venue desperately needs better organization and communication. For instance, informing guests about the coat check policy at the door instead of once they’re seated would help reduce confusion. Overall, the poor service and lack of space made it very hard to enjoy what should have been an amazing show. I sincerely hope they improve their operations because no one should leave a night of live music feeling hurt—physically or...
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