Brooklyn Moon Cafe — Restaurant in New York

Don’t risk having to wait almost 40 mins for food & being treated like you’re getting it for free. I went there w/ my daughter for dinner - there were abt eight people seated in the small restaurant but they still had trouble finding us a table. A woman graciously offered us her table. And then we waited. We waited twenty minutes until I went up and asked Camille, the bartender/manager what happened to our drinks. I was surprised to have to ask because our waitress actually came back ten minutes after we ordered & double checked what we wanted for drinks. Camille didn’t apologize for the wait. In fact, she matter-of-factly told us their system was “down” & our drinks would be out shortly. So we waited, again. Ten minutes later we got two drinks - the wrong ones. Again, no apology when Camille noticed our look of confusion & promptly took the drinks from us and served it to a nearby table. Hope they enjoyed their second hand drinks 😳 How long has it been now? Forty minutes? No water refill. No appetizers. No explanations. No apology. No asking if we’re okay. No food. PERIODT. No do we want another drink? Nothing. When I asked Camille did she feel anything was wrong with this situation she told me no, with complete seriousness. She said thirty minutes was a normal wait for food. When I told her we hadn’t even been asked if we wanted a refill on our drinks she said rudely, So what do you want? We went back and forth with her denying responsibility and my asking her did she think she could handle this better. When I started talking abt her rudeness, she cemented my opinion by walking off. Ten minutes later they tried to bring us all the food at once, dinner first and the apps bringing up the rear. Having given Camille ample time to at the very least apologize and make this situation right, and after observing her inability to admit she was wrong, I dropped $5 on the table for the drinks, one of which we hadn’t even consumed, and left. Someone actually had the nerve to come out and tell us we hadn’t paid for our food. I asked him, What food? Restaurants need to understand people go out for good food AND good service. This is New York, no one is going to put up with your nasty attitude for...

Yall just really lost it. The best food with a service that I never experienced before in my life. Me and my friend came in here about two weeks ago. Nobody greeted us or even said we be right with you when we walked in about 7-10 minutes after we sat ourselves down this guy comes to the table with two menus claiming he works there and put the menus down with a bag of weed. YES A BAG OF WEED. I proceed to ask him if he works there and he said yes so at his point I dont even know im just laughing. Then this other guy comes and tells us we have to get up we cant sit at a table for 4 when its just two of us. Now we all the way confused and he tells us to sit at a hightop table with one chair!!! Then him and my friend goes back and forward instead of handling it well he just starts arguing at this point I just asked him straight up if he was going to serve us or not. Then he says he is gonna get the owner that was working the kitchen fine get the owner. The owner passes by us two times but completely ignore us and yes I know you the owner because your picture is all over the internet. INSTED OF ACTING LIKE THE OWNER YOU ARE, dealing with a bad situation you just run into the kitchen. At this point we are cancelling our other because we were afraid somebody was going to spit in our food. It makes me really sad because I loved the drinks and the food here but I cant support a business that does not care about...

I use to come here all the time before I had my baby in 2021. Food and drinks was great. Now tuh . I came here tonight thinking I was gonna have soul food nah they switched there entire menu. My food took 25mins to cook a grilled salmon and curry potatoes that was fried not grilled. The food has no taste at all. I asked the waiter/ bartender for a amaretto sour which contains 2 drinks mixture. amaretto mix and sour mix my drink completely was wrong and sis put some type of orange juice something in which made the drink taste like the tangy orange drink with Hennessy. This spot use to be great I guess it now a spot for the old ppl to hang out and drink cuz I was clearly out of place. He needs a real bartender and get his old cook back. The young lady doesn’t know how for make drinks and idk if maybe she was intimidated by my looks by this place is less then 400sq ft it shouldn’t be a situation where u asked the waiter/ bartender for something and she doesn’t bring it or u literally watching a person who just sat down food come in 8 mins. We while urs take 25 mins. I asked for another drink she ok never came back once she pass me again I was like bill please. They lost a customer I will...