BROOKLYN PERK Coffee — Restaurant in New York

I hate to do this, but there is a clear and apparent difference between the level of customer service given by the new European (? going off accent ?) barista and literally every one else who works here. The new barista started with other new baristas too so I’m not sure what the excuse is for her. She does not prepare the beverages to the level of quality I have grown to expect from this establishment as a regular customer. Her demeanor is short and rather unfriendly, especially when customers request her help. I guess she dislikes when she has to stand up and address us because she tries to sit for the entirety of her shift if she can help it. A few weeks back an unhoused woman locked herself in the small bathroom for over an hour and when customers complained she did absolutely nothing, called no one, and ultimately ignored the issue until her shift was up and then left it to the next girl to address. Furthermore, anytime this specific employee is working she never plays music. I’m serious. Complete silence and whatever noise is happening on the street. One of the many times this has happened I finally said something and she lifted her finger and only stated “later.” She did not play music later, or at all because she never does on her shift but when the other baristas come in she pretends like she was playing music and just so happened to be disconnecting from the speaker. I’m sorry about the length of this but I’ve held my tongue for months hoping someone would correct this very noticeably unprofessional behavior but I guess not. Her performance takes away from the wonderful nature of the rest of the staff here. There are too many people capable of fulfilling all aspects of this position for her to be allowed to not even show up and do the bare minimum. I pray some changes can be made because ultimately she (and only her alone) causes a noticeable shift in the environment that is not professional in...

I came in today and the shop was sweltering. I asked if there was air conditioning they could turn on because it was even hotter inside than outside... employees said it was broken. I noticed that everyone behind the counter looked really damp and flushed and I start feeling bad for them. I can just leave but they have to work in these conditions. At this point I ask.. how long has there not been air-conditioning? Employees shrugged it off and of course they still helped me with a smile on their faces, making the best of it. Maybe theyre used to it but this is summer in NYC, how can you not have air conditioning? For one it isn't something that makes you want to come back as a customer but this is just plain unsafe for the workers also. Please fix this, I won't be coming to spend money where there are unsafe conditions for the workers and I am so angry that I will tell anyone who will listen about the lack of concern for the employees and...

Great location! I’m so happy to finally have a coffee shop in the neighborhood with enough space/seating to accommodate those of us seeking to get some work done or meet up with friends.

The only negatives are that the pastry selection is often lacking severely in terms of quantity and quality of presentation. It seems that more often than not nothing is really available and from what is, it looks picked over. Additionally, the customer restroom needs much improvement— such as a bag hook on the door or wall for starters. A paper towel dispenser or holder would be a great improvement as well.

Wifi is fast. Coffee is delicious. I just hope some minor adjustments...