Castell Rooftop Lounge — Restaurant in New York

Have had dinner here for 2 nights now- not sure if the (male) bartender is new, but he seemed overwhelmed the first night, there were a few bar patrons and a few tables seated in the bar, everyone not seated at the bar had to come up to the bar for anything they needed- drinks, pay their bill… maybe he can use some more help? The 2nd night there were football fans sitting at his (same bartender) bar; he seemed only interested in talking to them and serving them. Myself and another customer sat down in the otherwise empty restaurant at about 7pm. After getting no service for over 10 minutes (bartender busy talking football) I finally sat at the bar even though I don’t drink. Was never offered a menu, but managed to place my order anyway. The food was very good and enjoyable, but when I finished the male bartender never asked if I was done or asked if I would like anything else, just kept talking to the football fans sitting at the bar and ignoring everyone else. I stood up to indicate I was ready to go but he continued to ignore me even though I was only 5 feet away. Also was ignoring most of the rest of the bar too. After spending over 5 minutes standing ( I timed it) waiting for my check while he continued to talk about football and ignore me and everyone else, I was finally able to get my check from a female bartender who had recently arrived to help. She was very professional and helpful and quickly got my check for me I also noticed she took care of all of the customers the male bartender was ignoring. This is a nice restaurant, the food is quite good, but I have to wonder if the completely empty dining room at 7pm on a Saturday is indicative of the...

I was rather disappointed with this business as I expected much more.  The customer service was undesirable- they are truly lacking in this regard. From when I placed a phone call on the afternoon of 3/10/21 to inquire about capacity and make reservations, the lady answering the phone responded as if she was doing us a favor and did not want to be bothered. She was unprofessional, disinterested, borderline rude, and barely helpful. I should have viewed that as a harbinger of things to come.

Upon arriving, the hostess was lacking in being welcoming and also minimally helpful. The manager had to intervene to help get my party our table. They initially tried to seat us at a table with uncomfortable,  unappealing,  plastic bar height chairs which I was shocked were even in this establishment.  The other option was to sit outdoors in an area with no heater- this was despite making reservations.  Being that the outdoor heaters were insufficient for their tables, my guests and I sadly had to request the heater to be shared among the outdoor patrons which should have been a given.

My guests who had traveled all the way from Long Island also commented that they were not used to this type of treatment at the places they usually frequent.  I was embarrassed for having invited them here.

Food was fair and the establishment is far smaller than what it is made to appear in the photos. The manager was somewhat helpful‐ I had to speak with him twice.  I would not recommend this business, I would not return, and I am overall disappointed with our...

We visited this rooftop bar with a group of six on last Wednesday evening between 6 and 7 PM. Unfortunately, our experience was overshadowed by the unprofessional behavior of one of the servers—a slim woman with her hair in a ponytail. When we approached her with a simple question, she responded with an unpleasant attitude, making it clear through her facial expression and tone that she was annoyed by our inquiry. Her behavior was disrespectful and left us feeling unwelcome.Thankfully, another server with long black hair stepped in, providing a completely different experience. She was attentive, friendly, and answered our questions with patience. She even arranged for us to move from inside to an outdoor table, which made our experience much more enjoyable. We greatly appreciated her excellent service; she truly went above and beyond.At the end of the evening, however, we encountered another issue. When we paid the bill, a male server took my credit card, mentioned there was an issue with it, and took it to the register. Later, we noticed that he had added a 20% tip without our consent. Since it was our last night, we didn’t want to escalate things further and chose not to argue, especially as the evening had already started off on a disappointing note.Overall, I would not recommend this bar. If you're looking for a memorable evening, there are certainly better venues where you can enjoy quality service and feel valued...