Dear Han — Restaurant in New York

I don’t like to write negative reviews, however, this one really pissed me off. I went to order a simple, black medium coffee, which I let the middle aged Asian lady cashier know verbatim. And she rings up medium size Americano, which I catch on and let her know that I wanted the black coffee not the Americano. She comes up with this bullshit excuse saying that I should’ve told her that I wanted the drip coffee. Telling me that when people order black coffee, they usually mean Americano because it’s more popular. Respectfully, stop the bullshit. If I wanted an Americano, I would’ve said that I wanted an Americano. Don’t up-charge people thinking that they won’t catch on. Just an FYI, for the readers here, Americano is a dollar more expensive than a regular coffee. And also wanted to mention that the first thing on their menu is black coffee and the fourth thing on their menu is Americano, so there’s a clear distinction...

I’ve been coming by here every so often either in my way to the gym, after the gym, or after work to wait on my sister and I have to say that the ambience and treats here are exceptional; I quite enjoy their “Han Made Cruffins” and their thick cookies! I’ve also had the chance to try their Avocado toast, and my twin had tried their croissant with egg and cheese and matcha frappe, and she enjoyed the food and told me that it was worth the price she paid for it! This is quickly becoming my new hangout, as their homey and cozy modern cafe decor and choice of colours breathes life and the greenery (their plants) add that touch of class! The staff are quite lovely; I highly recommend this little nook on Woodside to anyone who enjoys a nice rustic yet modern aesthetic and a good place to work on work stuff or to simply enjoy good cafe fare and laughs! The fact that it’s near a neighborhood HMart and my...

I came here with a group of 8, and we all ordered separately. One of the drinks was never made, and when we asked about it, the staff didn’t seem concerned or apologetic. It threw off the whole experience since we were waiting around while the rest of the group already had their drinks. Instead of taking responsibility, the staff made it feel like it was our fault. ("One of your friends took your drink" as we sit with 7 drinks with 8 paid separate orders) It’s not good service to blame your customers for mistakes, especially when it’s your own for not keeping track of orders. For a café, keeping track of orders should be the basics, especially when handling larger groups. Very disappointing service.

The drinks we did get were just okay. For the price and the wait, we expected better service and quality. Overall, not worth the headache; many other options, this one...