Don Mario — Restaurant in New York

BIG ROACH ON THE WALL THAT MY TABLE WAS UP AGAINST. My mother, best friend, and I went to eat dinner tonight at Don Mario. I will start off by saying that we are frequent customers for years. My mother lives in Florida and Don Mario is a place she enjoys eating and ordering food from when visiting. My friend and I work in Bay Ridge and order lunch from there almost weekly. Tonight, we decided to go out to eat at their restaurant and almost immediately upon arrival the customer service was not pleasant as it usually is. Our hostess and waitress both had very nasty attitudes. We just took it as an off night. Half way into eating my friend noticed a big roach crawling next to her on the wall. The table is up against the wall and she was startled. She killed the roach with my flip flop and put her flashlight on to see if it was dead. The waitress came and said “you are making people stare” she had no concern for the fact that a roach was so close to our food and the paying customers killed it. Her resolution was the move the table away from the wall. Non apologetic in anyway. My mother who is over 60 years old said she would appreciate if they adjusted the bill taking off half the price of the food since we only ate half and there was plenty left however, we lost our appetite. They brought us our bill and did not adjust half of the food and they asked several times if the check was ready for them to take. My friend said as soon as we finish our drinks as they were full we will pay and leave. We felt like they wanted us out not to have others realize there was a roach. But no attempt was made to make it right with us except to remove one meal off the bill which we thought half off the food and paying full price for our drinks was more fair. The way my mother was spoken to was totally unprofessional and disgusting. The waitress acted ghetto (for lack of a better word) and totally disrespectful to an older woman. I explained that we are returning customers and we give them business all the time we are essential workers and even gave them business throughout the pandemic and the way they handled this situation was extremely upsetting and there was no manager available to speak to. We were told they don't care about our business and us being loyal customers and to never come back and basically the waitress very nasty “dismissed us” Instead of trying to make things right they would rather lose 3 out of town loyal customers who drove in from another borough to eat at their establishment. It is truly appalling and I am livid of how my mother was spoken to or more accurately screamed at! We will never return again unfortunately not even because of the roach but because of the incredibly nasty unprofessional attitude from the wait staff. Apparently they are only nice to take your money and if there is an issue a board of health issue for that matter they have no customer service whatsoever. I suggest bringing your money else where because a place that doesn’t care about loyal customers, doesn’t care about...

Apparently Uber Eats orders are prioritized ahead of patrons that sit down to eat. We sat down to eat on our lunch break and watched as order after order was shuttled past our table during the span of 40 minutes. When the wait for our food became ridiculous we began to question how long could we expect the food to be ready in, and were told in five minutes several times. After about 50 minutes of waiting we decided to take the food to go because we had been waiting for close to an hour at this point and had to get back to work. Funny thing happened the lady at the front desk then disappeared into the kitchen and didn’t return for another ten minutes, it was at that point I knew I was never going to eat at this restaurant again, that was the general consensus of the group that began forming at the door. Good luck to anyone spending money there, because I can say with the utmost certainty I will not be caught in the ponzi scheme that is Don...

Never really tried the food so I’m not rating this off of how the food tastes. Walked into an empty restaurant with my girlfriend where the hostess asked if we were ordering to take out or sit down. We responded sitting to eat and she answered with “oh well we’re charging an extra $15 per person to sit because we have a boxing match on” which personally I don’t care about and was told even if we’re not staying for the entire fight we need to pay $15 each just to sit down. I’m sorry but this customer service is a big no for me and honestly wont be spending a...