Dunkin' — Restaurant in New York

On April 11, 2025, I visited the Dunkin' Donuts located at 4912 Fort Hamilton Parkway, Brooklyn, NY 11219, and placed a prepaid order for a hot cappuccino. However, the male employee at the register gave me a hot latte instead. When I politely informed him of the mistake and asked for the cappuccino I had paid for, he rudely refused, dismissively saying it was “basically the same thing” and told me to “stop being a baby and drink it.” I explained that as a paying customer, I expected to receive the item I ordered, but he continued to mock me, telling me to stop whining while smirking and acting arrogantly. Other customers came to my defense, urging him to correct the mistake and stop treating me poorly, and even his manager reprimanded him. Despite this, he remained disrespectful and ultimately handed me a cold cappuccino that tasted awful, clearly done out of spite. This experience was incredibly frustrating and disappointing. The staff at this location demonstrated a complete lack of professionalism, ethics, and respect for customers. I will not be returning and strongly advise others to avoid this Dunkin' Donuts due to their poor service and...

I don't get drinks from here too often but this morning when I arrived I ordered a hot dunkachino. The cashier told me there was an iced version as well so I agreed to that. When I saw the price, it was almost twice than the hot one so I asked if I could just have the hot one. She proceeded to yell at me and say she already put it in the computer and she cannot change it. Knowing that she was lying as I am a cashier myself and nothing is final until you pay, I told her "She could not force me to pay for something I don't want." After speaking something probably nasty about me in her native language to her coworkers, she changed the order. As I left, I overheard another woman wanting to change her order, and the cashier said the same to her. I spoke up telling the woman that she is able to change the order and just wants to be difficult for some reason. I now know in the future to take my...

Horrible staff and service. My family and I ordered coffee and donuts while visiting a family member at the hospital next door and one of our family brought food from outside and we were told by employees that outside food was not allowed and asked to leave because food wasn't kosher. Even though we had already purchased items at this location. We just left instead of arguing didnt even finish our purchased Dunkin coffee and donuts. Horrible service and no way to treat paying customers. Not...