Ebb & Flow Bakery — Restaurant in New York

I don’t think Ive ever written a bad review. I ordered a simple egg and Swiss on a croissant and a large chai. Was told she was out of croissants but there was an entire box of them to the right back of the counter. I went with the bagel. THIRTY mins later I nor the sole other customer waiting on their item received anything. The girl behind the counter at 10am ish seemed disoriented and totally frazzled. She was incredibly rude and I had to tell her to make my food before she took another customer. When I received my chai it was a medium and 3/4 way full. Then my sandwich didn’t have Swiss and had bacon. Considering I don’t eat bacon I had to throw the entire sandwich away. I never ordered that! If you can’t handle multitasking then maybe you should not be working customer service behind the counter OR someone else should be...

My son is an EMT from Memphis, TN who spent April and May working the pandemic in Queens and Brooklyn. After working eight straight weeks 12-hours a day, my son and his partner parked their unit near the bakery and waited for a call. These fine people came out and gave them amazingly delicious food. When my son told me about it, you would have thought he went to heaven.

Great food made with compassionate hearts. What more...

If you are allergic to nuts be careful about what you order here. I ordered a G-F flourless cookie (that's what the sign said) and it had walnuts. It is 2022 and the bakery should be transparent about such known allergens. Luckily, I merely detest walnuts so no great harm done: just an...