Fu Ying Restaurant — Restaurant in New York

—Poor customer service— The food there was good but their behavior was dissatisfactory. There was an older man (on an electric chair) who wanted to order and was waiting outside of the store. When I was going in he told me to ask the person at the register if they could go take his order (the store has a small step to go in). I agreed and told the person and they said they would get to him. Fast forward 10 mins the person at the front is on the phone doing orders so I go tell the older man that she should be with him soon (mind you, it’s super hot and sunny outside). I go back into the store and wait for my order. 10 more minutes go by and my order is done and I remind them about the older man waiting. They then proceed to chuckle and say that they aren’t going to take his order and if he wants to order then he can call (mind you they agreed originally to go take it). I was shocked and when I left the store I told the man that I was sorry about how they had him wait outside just to end up saying for him to...

Disappointed in this restaurant as someone who usually orders from here consistently. I wanted to order a meal along side a small carton of chicken and broccoli, and was quoted $21. I asked why so much? She said the carton of chicken and broccoli came with a small carton of rice. I told her, I didn’t want the rice because my first meal came with rice already and she said okay but the carton of chicken and broccoli will still be the same price. So I said instead of the small rice can you give me a can of soda, she told me no because it’s against “policy.” Completely greedy of them considering a can of soda is $1.25 and I’m sure the rice cost equally or more than that. They will no longer be getting...

I have been eating here since I was a kid but unfortunately the quality has gone way down. Extremely inconsistent - what you receive ordering at 5pm vs 10pm are two completely different dishes. Today, I could barely eat more than a bite of a dish I’ve been getting from Fu Ying since childhood because it was so poorly cooked. Felt like a spit in the face for disturbing them with an order later in the day. Really upsetting and I hope they get it figured out but I won’t be ordering here anymore to find out. P.S. if you insist on eating here just know the later in the day, the poorer the quality. Plenty of better places around the...