J&M Pizza II — Restaurant in New York

I would have rated four stars, but my respect for them has greatly increased after the last transaction. I ordered a large pie with extra cheese and multiple toppings, and received it within 20 mins, but driver had mis-handled - I can understand, objects silde in vehicles, hot cheese runs, driver might not have known that it had extra. Driver didn't have change and I didn't argue, but I also didn't know that the pizza had been ruined until after he had left without giving me full change. Called manager, and was told that new pizza would be delivered, but driver called 20 mins later to ask about change. I was tired of waiting at that point, so I demanded a refund and told the manager that I would arrive at store in ten minutes. Manager gave immediate refund, without any questioning, and told me that the driver would pay for the pizza, which I had lost my desire for after seeing it in pieces. J&M Pizza is delicious, as long as you receive it intact. I'll gladly visit the store...

I called in an order for 3 large pies, I was told it would be a 15 minute wait which is understandable especially since they had the $8 pie deal that day. Upon arrival I brought my 2L sofa up and checked in with the cashier, I was told it would be just a few more minutes. They then accidentally distributed the pizzas from the oven that I had ordered to various customers and after 30 minutes I was told that my pies were just put in the oven. One of the guys was apologetic while the cashier was rude and thought his establishment had the right to circumvent customers and have no respect for their time. I would not return because saving a few bucks isn't worth the rude service and...

Whoever said the pizza here was a hit or miss here was spot on. Ordered two slices and both were burnt on the bottom. I waited a bit and ordered another slice and it was perfectly cooked, not burnt. The thing is, one of the workers saw the two slices I got were burnt, as they were standing near me at the table. Instead of the worker not offering to replace the slices, they proceeded to tell their coworker that I'm ordering a third slice of pizza in a mocking manner. Another customer saw my two burnt slices, as it was turned over, took a picture with their camera and left the store. Not sure why they did as they didn't say anything but can see why they left the...