Jersey Mike's Subs — Restaurant in New York

Let me start by stating that I rarely write a not-so-glowing review of a food shop let alone a sub-sandwich shop. Yes, I understand mistakes happen, and people have bad days. But, today's phone interaction with the night manager at Jersey Mike’s Subs #34105 at Fresh Meadows, 11365 was less than desirable. I placed a phone app order for 3 sandwiches (1 giant beef, 1 giant chicken, and regular original italian) worth $57 as my family wanted this as a treat for Valentine's Day. When I got home, and while unpacking the sandwiches, I noticed that the giant chicken sandwich that cost $18.75 (plus tax) was missing. In general, I consider the sandwiches from this Jersey Mike's pretty good and hearty. So, since the order was made from my phone, I looked to find where I could send a message about this. I could not find such a place, so I called the location and first spoke to a front line worker who looked up the order and then referred me to the night manager. I spoke to the manager who asked why it took a few hours to check the order. I explaind that I had to run a few errands before heading home at which time I began unpacking the sandwiches from the bag. The manager then insisted that he personally packed the order and knows that every sandwich was there. I asked if he can hold on while I checked the car in case the sandwich had rolled out. He said "I don’t have time for this" and hung up. I still checked the car, it took 30 seconds, and did not find any. I called again and asked for his name and he said he would not give me his name (this was at 8:18pm on Friday February 14th). He then accused me of lying and said "I was looking for a free sandwich and that I was the one that made the mistake". He then proceeded to hang up. Instead of a simple apology and a quick resolution, or even making a statement that a refund/replacement cannot be granted, the manager decided to take an accusatory tone with me.

I understand that restaurants can get busy and mistakes can happen. But accusing a paying customer of dishonesty is unacceptable, especially when the mistake is on the restaurant's end. Going forward, I will take my business elsewhere as this type of behavior is...

Management and staff at this store would benefit from additional training on proper food handling, hygiene protocols, and professional customer communication. During my recent visit, I observed a staff member handling garbage and then immediately attempting to prepare my sandwich (#8 on rosemary bread) without changing gloves. I had to request that he change his gloves, which he eventually did. However, during this interaction, I noticed that the other two employees assembling sandwiches were laughing and exchanging looks, which felt highly unprofessional and disrespectful.

When I approached the register, I requested to speak with the manager. The employee Adrian at the register stated that he was the manager. I then asked for the names of the employees assembling the sandwiches, and he refused to provide them. When I asked to speak with the owner, he claimed—again with noticeable arrogance and attitude—that he was the owner of the store.

At that point, I asked for my receipt and left, disappointed by the entire experience.

Cleanliness, food safety, and respectful customer service are essential in any food establishment. Unfortunately, this visit fell short in all three areas. I hope this feedback is taken seriously, and that corrective action is taken to ensure a safer and more respectful environment for customers...

Boy do these guys need help. I stop here once a week and they are always getting killed. To think that whoever the manager is of this location, let alone the regional manager would think to themselves, “Mhm, this location is in QUEENS New York and not only are we located in a busy shopping center but are in the epicenter of queens and we take Uber eats orders, we probably should have more people here”. Because on your Jersey Mike’s bag it says “of course served with a smile”. Dude these corporate jack offs are putting them in a position to frown every time they walk into the building.

Like this isn’t a branch in the middle of nowhere. It’s a busy area.

There’s 3 guys here lol they’re doing their best but they’re getting destroyed by the volume of orders, having Uber eats drivers constantly go up to them about orders while they have a line almost out the door.

Until whoever oversees this location, (not the direct manager, maybe the people that overseeing multiple locations) understands that this is a busier location than most. They’re not gonna uphold their brand.

These guys that work here will continue to get abused and overworked and the quality of the service will be bad. But again, it’s not these guys fault. They’re busting...