Joe Coffee Company: Dumbo — Restaurant in New York

I usually love Joe Coffee. My office uses Joe Coffee and has a coffee stand inside. However, at this store near where I live, there are some frustrations happened. I don’t know it’s just for me, or for everyone. One time I purchased a big bag of coffee together with some small bags (total cost nearly $200). The cashier questioned me several times why I buy it, who am I purchasing for, do I live nearby, and do I have my own related business, which makes me not comfortable. This time, when I ordered a flat white, they asked me how much milk I want, I said 1/3 milk is good. They literally only gave me a cup only 1/3 filled with coffee. When I questioned them why only gave me such an amount. They said that that’s why they asked me how much milk. The two person kept stressing that different parts of the worlds are different, and expressing that I’m taking another part of the world not New York. As someone lived and worked in New York for 5 years, and drinking Joe Coffee nearly every day, it’s frustrating to be treated differently. Upon my request, they filled it up. But the gentleman wasn’t too happy. I stood there after getting my coffee and observed many customers, and I didn’t see a second person with my issue (or maybe they didn’t order flat white). As a store near the tourism place, I sincerely hope the store service and communication quality can keep pace with other stores in the city. Again, I love the coffee quality at this store, it’s just how I had been treated makes me wondering is it a common...

We had just walked the Brooklyn bridge across into DUMBO... it was -3 and we wanted a hot drink; we avoided the Starbucks and found a shop called "Joe Coffee" We walked in and up to the counter where 4 or 5 baristas looked hip and ready... I said "I was going to make a joke and ask if you guys served coffee" all 5 baristas fell about laughing, the tall guy leant forward, looked back and said "what makes you think we do?" And we all laughed again... "Joe coffee" I said... we exchanged small talk, leaving lots of space for each other to talk, great pace, lots of eye contact. We had the 'viral Olympic chocolate muffin' I asked "why is it viral" the tall guy said "you're about to find out" it was great. We stayed for ages. As I grabbed the door, I looked back and shouted "best coffee in America" (I meant it) and our friend shouted "come back again" (it felt like he...

The coffee shop was filthy. The tables look like they aren’t properly cleaned regularly. The floor looks like it hasn’t been mopped in a while. There were four employees standing behind the counter (two talking to each other, one on their phone, one working) while the trash bin was overflowing with trash. Crumbs were left on a table from a previous customer. The first table we sat at was unstable which caused our drink to spill. We notified an employee who came to mop. We mentioned the table was not steady to which they replied, ‘Everything is broken.’ I’m curious as to if the business owner is aware of the conditions at...