Jollibee — Restaurant in New York

Today is June 30th, 2025. Jollibee crews are very irresponsible and not doing their job well. The service is horrible. I called 10 times to let them know that there is 1meal is missing in my order which is the 3 pc of burger steak and I paid $15 for that. I can’t get hold of them. It’s horrible service! I want my money back since I can’t get hold of them to redeliver my missing meal. You guys really pissed me off. This is not acceptable!!!! I missed my meal and I lost my $15 for nothing. You ruined my day! Very irresponsible!!!!!!

June 30th, 2025 4:37PM

Second message:

Thank you for responding my concerns but it’s funny because you know the issues which is the “Missing meal,” besides the horrible service. You didn’t even bother to ask me like “What can I do to help you?” Seriously??? Hey, I just lost my $15 for 1 missing meal and not bother to ask me how to get my money back? I want my money back!!!! Or ask me how can we make it up to you??? It’s not just about the money.. it’s about principle!!! You guys are still not doing right by me.. I have been a good customer and you guys lost my respect..

Listen, one day I will go to your branch whenever I get the chance and I want my money back. Don’t worry I will bring my receipt. I can’t go this month of July because my schedule is hectic. I will go the 3rd week or 4th week of August in your branch and do the right thing. I want my money back.. I am very disappointed and upset. And you are right. It does really...

A new addition to Jamaica Ave, the smell of the food intoxicates you as soon as you walk through the door. The place has a good amount of seating, well ventilated and kept very clean. My food came out relatively quick and the staff are friendly! Update 12/28/22: I had put in an order around 6-7pm last night and I am not sure if the cashier's name was Anna or not but this cashier was very disrespectful of my time. While she is taking my order she is on her phone taking loads of photos at the register with another employee who was serving the food to the customers. I asked for my receipt and I was told I was short of a couple of cents, fine no problem, I asked to pay alternatively and she continues to waste my time by taking a bunch of photos with that same employee with her phone on the register. I have never seen a staff member dismissive of a customers time while there are about 10 people behind you waiting to order. She can wait to take photos of her favorite employee ANY OTHER TIME. NOT WHILE TAKING A CUSTOMER'S ORDER. Either train this employee over or get rid of her. People like her make the Jolibee...

I love Jollibee food don’t get me wrong! But the customer service, the order and manner in which they do things looks so overwhelming for them! I’m standing one spot 26 mins actively waiting to see so many people getting their orders before myself. Even tho I asked two times previously (making myself present). Too see them eventually by passing my order the tray sitting around the employee putting others around my own to bag rather than pushing forward previous tray. Around 3/4 time I asked another. He said they were waiting on chicken not like I wasn’t standing there so long to see the batch of chicken almost sold out. They kinda mix up the drinks now. No pineapple juice left at front I see him back and forth running around with a cup. Mind you I saw like 6 juices filled before the container finished and every one they fill I was thinking it’s my own 🥺😂 but anyway.

Please pay attention I understand our jobs are tedious at times and gets crazy or overwhelming, but also think about the person. Who maybe didn’t eat all day, working all day, taking it for someone etc… it’s more thought...