Koni's Broadway kafe — Restaurant in New York

Serious Food Allergy Warning – Negligent and Unsafe

I want to warn anyone with food allergies about my girlfriend’s experience at Koni's Broadway Kafe . She ordered a gluten-free wrap, clearly stating her dietary restriction, yet the owner added croutons to her sandwich—despite croutons containing gluten. This mistake wasn’t just an inconvenience; it resulted in a severe allergic reaction that sent her into anaphylactic shock at work. Her work had to use an EpiPen, call an ambulance, and be rushed to the hospital.

What’s even more concerning is the owner’s complete lack of care or responsibility. When we informed her of what happened, she showed zero empathy, did not apologize, and even seemed to blame us for the mistake. It was clear she didn’t even understand that croutons contain gluten—an alarming lack of basic food safety knowledge for someone running a restaurant.

If you have celiac disease, a gluten intolerance, or any serious food allergy, I strongly urge you to avoid this place. Mistakes happen, but the way they are handled speaks volumes. Unfortunately, Koni’s Café failed in both food safety and...

I went to use the restroom during my visit today and was completely turned off by the experience—not just by the condition of the bathroom, but by the owner's response when I brought it up. The restroom smelled terrible and was clearly unclean (use your imagination). I simply let the owner know so it could be addressed for the next guest—not to place blame, but to be helpful. It could’ve been left that way by a customer or anyone, but either way, no one wants to try and wash their hands to eat in a restaurant and be greeted with a filthy restroom.

Instead of acknowledging the concern, the owner became defensive and dismissive. She didn’t respond with an attempt to clean the restroom. There was only one customer so time and opportunity were not a factor. She seemed more upset that I said something than about the condition of the facility. Her attitude was completely off-putting.

I don’t believe I’ll be back. A basic level of cleanliness and respect should not be too...

I ordered a spinach salad. The lady on the phone asked if I wanted to add chicken for $3.00 more and I said yes. I picked up my order, paid for it and put it in the fridge when I got back to the office. When I opened the container there was no chicken in it! I called to complain and was told that they were sorry and that they would reimburse me. I couldn't find the receipt and they said if I went down they would hand me the $3.00. I was in the middle of work and couldn't leave so I had to "eat" the $3.00 charge for something I never received. All and all, the salad was "ok". I think $11.00 for a spinach salad with chicken is extremely expensive. I will NOT be going back since they can't get a simple order right. I will continue to go to Delilicious since they never, ever screw up my order and their food is plentiful. Very...