Max Bratwurst und Bier — Restaurant in New York

I’ve ordered from here on Seamless several times and enjoyed the food, but will not again. In the past I experienced somewhat slow delivery, but this time it was over 70 minutes on a 25-40 minute estimate. I was told “the delivery guy left 10 minutes ago” which doesn’t do anything for me because even if true it would still have the guy leaving the restaurant quite late. The food finally arrives and is barely warm, not exactly an appetizing situation for sausages. The even bigger problem was the attitude I got when I had to call the restaurant a second time because the Nuernberger Bratwuerste plate did not come as ordered. The dish explicitly advertises itself as “Five on the kraut. Five small nuernberger sausages served over sauerkraut and mashed potatoes with german mustard” (language taken directly from Seamless). However, it arrived without any sauerkraut or mashed potatoes. So I called up the restaurant. The guy who picked up the phone was instantly dismissive and told me I had selected other sides. Now, I did select some other sides, but only because they are presented directly in the Seamless menu to be selected before ordering (it says “Choose 2”). Other items in the same section of the menu come with sides as well. So I picked 2 sides thinking the side dishes are to be picked and come with the main dish which revolves around sauerkraut. The guy on the phone chose to take an infantilizing and patronizing tone in telling me this, something along the lines of “It’s two sides, not four” (his tone said, “You moron”). He didn’t offer to fix the issue and didn’t respond at all when I told him they need to fix the description on Seamless. He simply did not care. It’s been a very long time since I was treated this badly as a customer. The bottom line is this place simply does not care that their menu is as clear as mud or that their delivery time is abysmal. Please skip this place and order from some of the other great restaurants Astoria...

Let me preface this by being upfront that I hate most food from Europe except Portuguese, British, and some French stewed or baked dishes (like coq au vin and cassoulet). As a former heavy smoker and someone who grew up eating spicy food, my taste buds are pretty dulled at this point in life so I tend to only go for spicy cuisines—which German food is not.

That said, my wife and I recently moved from one end of 30th Ave to the other and now live about five minutes walk from this place. Also I’ve had about five friends recommend this place. So, when my best friend/former roommate came to visit us from Newark we went here.

We ordered three bratwurst plates and a chicken schnitzel along with a pretzel for app. The pretzel was great and the cheese dip reminded me of pimento cheese. Our mileage varied with the main dishes. The chicken schnitzel was surprisingly good; the andouille sausage and chicken sausage were also great (my friend got the veal sausage and loved it though I didn’t try). In terms of side dishes, there was a lot of discrepancy in quality. The cold salads we got (cucumber and white cabbage) were both great. The cucumber was amazing. The hot red cabbage and hot potato salad were also good. The mashed potatoes were super bland and the regular sauerkraut was very meh and one dimensional.

The service was honestly not great—especially considering that the restaurant was not crowded. The server would often wander by our table (we sat outside) and not check in at all—we had to yell at her to get her to come to the table—and again it wasn’t crowded. We were one of three outside tables. Also the music was straight up trash. Like a lot of weird dumb chill wave vibes.

So, in summary: if you like German food, it really is good (with the exceptions noted in this review) and high quality. However, I would not willingly go back except my parents are coming in a few months and love this kind of underseasoned food so I’ll probably...

During my 4th or 5th visit to Max I had the most upsetting experience. Specifically, from the moment we walked in there were whispers stating, “Get them some margaritas and we were not greeted at the door as the other patrons. This comment was especially rude because this establishment solely sells beer. Meanwhile, it was a completely empty restaurant with the exception of one table that was seated. When we were finally greeted by a waitress, she sat us at our table and I asked what kind of cooking oil they use due to a severe allergy of various oils. Since the kitchen and seating area have an open concept one of the staff from the kitchen sarcastically yells out, “We cook with truffle oil.” Ew. The man made sure it was clearly obvious we heard him because he said it 3 times apparently. Unfortunately I wasn’t aware of the first times, but when he said it the last time, he was very loud and disruptive about it. My friend who was with me has the allergy and felt so uncomfortable to the point she didn’t feel safe eating at this establishment. I agreed it was a rather hostile environment and she proceeded to tell me everything she heard after we had left. In such a culturally diverse neighborhood I was shocked at this kind of experience and extremely upset because I have been to this restaurant several times before. This behavior was clearly racially motivated and even felt celebrated, as two Latina woman walk into a restaurant for lunch and are faced with this kind of discrimination. Food is...