McDonald's — Restaurant in New York

This place has really gone downhill. The employees barely care about customer service, many of the orders come out slowly yet are usually wrong or incomplete, and the bathroom is always dirty and disgusting despite being locked most of the time.

The employees are mostly burnt out and it shows. Most of them barely manage to yell out order numbers for pickup above a whisper, and are almost unhearable during peak hours with a full restaurant. Many of them are friendly when the managers aren't watching them like hawks and will give you a sauce for free, but if any of the managers are around they become silent drones that stick closely to the rules about nickel and diming customers for condiment packets.

Worst of all is the owner/head manager. She's been witnessed yelling at customers, throwing food in their bags as if she's dunking a basketball when someone complains to her, and being generally unpleasant to talk to. The last straw for writing this review was witnessing her charging a family extra for wanting a bag with handles to help carry a large order, as well as for extra coffee creamer and sugar for their coffee, all of which is supposed to be free according to corporate mandate.

Do not go to this McDonald's. The one on Hillside and Springfield Blvd is better staffed, cleaner and much more...

This McDonalds is dirty. The floors are disgusting. All they really focus on is rushing the food out . But , uhhh, yeah!?!!! It seems that most of the people that go there are family oriented or old pals just wanting to meet up at mutual location . This is the after school teens hangout spot. One time I saw a teen smoking in the McDonald’s while people were eating the owner was present and pleaded for him to stop. Nothing happened of course! I think that a McDonald’s police crew needs to be put in place. Or a security guard during the hours of 2:30 pm - 5pm. Some of the customer service representatives aren’t friendly which leaves a bad memory leading me to not return. I cringe sometimes coming here , but I go because I’m hungry and traveling by bus. It easy for me to get off the bus and grab a bite .The quality of the food I give 7 out of 10. This McDonald’s in particular the staff primarily stand behind the counters . You know, there is always something to “ like clean”. While sitting and observing I could feel the murky disgusting atmosphere. The workers give express moments of meanness which is bananas because they are the ones’ we are receiving our food from .I really hope...

I placed my order at the self service station so that no error would be made so imagine my surprise when I ordered one of the international burgers WITHOUT sauce or cheese (Gouda) To be exact I was in a hurry to get to work. The burger took time cook (I'm aware I don't eat bloody or pink meat EVER!), I get the double quarter pounder and there is Gouda cheese on it! With receipt in hand I showed one lady that I ordered it without cheese, then the one who appeared to be the manager (Spanish lady) I showed her and told her I ordered it without sauce & cheese. She starts tell me Gouda isn't cheese, the cheese on the burger is mozzarella, which was very wrong! I stood angry & waiting for what I paid for, and when it was ready the manager says sorry for the wait, handed me the burger which I checked again and the tomatoes I paid additional $ for were so small I only knew they were there because I looked. She included and order of fries might have been a medium. Very annoyed & don't like being told I'm wrong when I'm not!!!! Look up what is Gouda? You'll get the same answer I got... CHEESE! If you work at McDonald's handling, cooking, and/or serving food you should know what...