Mike's Delicatessen — Restaurant in New York

Today I placed an order which totaled $49.

Part of my order was for a “medium rare” cheeseburger. I must have said “medium rare” cheese burger 4 times; maybe more. The guy who taken my phone order also repeated it. I also said 3 or 4 times about directions to my apartment because there’s 3 elevators in my building. You take the wrong elevator & you end up somewhere else in the building. The guy had no interest in listening to me nor writing it down. He repeatedly said the delivery guy will call me when he arrives at my apartment. The call lasted about 12 minutes. I’m very patient but it was aggravating having to repeat everything a few times.The guy assured me the delivery guy would call me. He didn’t.

The burger was “medium well done” — I called back & that phone call was another 10 minutes or more. I not only told whomever answered the phone about the burger but the guy who took my order talked to me! And then a woman spoke to me. Imagine!! The woman verified I DID order a “medium rare” burger but added that “the cook probably didn’t see that” — unbelievable!! What’s the point of asking for your burger a certain way? No apology from anyone. Very unprofessional; poor manners and rude. A “medium rare” burger was then delivered in its place. After spending almost a half hour on the phone I felt this place had no interest in their customers. I’ll never order from them again. PS — the burger...

More than once has delivered the wrong order and then actually admitted that the order they take down is not the same that they write down and give to the kitchen. Couldn't understand why I was upset and said that I shouldn't be complaining to her, that it was the kitchen's fault. So I asked to speak with someone in the kitchen and she refused. If I order a platter, I do NOT want a roll, and if I order a bacon egg and cheese I expect bacon on it. It's what we pay for! Instead of asking me what they can do for me, they should have offered to make it right. Just saying "well I can bring that to you" doesn't really help, as obviously you already got it wrong and actually can't...

mike's is one of those places where they treat you well - really really well!!! the ladies behind the counter will get you what want and need quite cheerfully - they even helped me out when i was hungry and had no money . . . that goes under the heading of "above and beyond"!!! so go to mike's and check out their great meatloaf ( thursday's only) and their mac and cheese which only goes with beans and franks - i get this every sunday before the football game starts!!! (let the guys mess up up with chips and beer . . . after all they're ONLY guys . . . but DO go to mike's and say hey to to the wonderful staff...