Monty Q's — Restaurant in New York

I think their food is pretty good and have been in there a few times a month for years as I have to pass right by it frequently; I just learned however that their customer service is abominable and I absolutely won't go back and I'll let a couple of people I know who eat there what happened.

I ordered 2 menu items on grubhub for the first time as opposed to just walking in. They sent a partial refund for one item leaving on the order one menu item for $14 and fees, tax, tip for over $14 for a total of $28. They sent an email instead of calling or texting and by the time I saw the email, the driver was here.

I called and spoke with one of the rudest women in customer service I ever have encountered who didn't see anything wrong with not calling or texting, told me I had to deal with Grubhub, cut me off when I started to respond, said "I'm too busy to deal with this" and hung up.

Grubhub refused to issue a full refund and I kind of get their point, however I never in a million years would have ordered one menu item for which the total was less than all the fees added on. I'm toying with the idea of doing a CC chargeback however this is not really Grubhub's fault so I likely won't.

This is squarely on the restaurant. I never looked at their reviews before because I never had an issue. They're reasonably friendly and polite when you walk in there. Items missing are an unusual occurrence but do happen. This is the first time the restaurant hasn't had the courtesy to call or text. ...

Best pasta, salad & pizza in town! Literally! I’ve been comin here since a child. I recently moved back to NYC from Miami & this is still my go to for a quick, healthy meal. Unfortunately, there’s a cashier with the nastiest energy towards colored ppl. Yes race is still a thing. When i grab food with my yt boyfriend or homegirls she polite, we get food, drinks & if my water bottle is hot i’ll grab a courtesy cup of ice but today I was with my black friend, and she was so rude to the point where I calmly had to tell her you know Indian people are Black people you are not white, you should not mistreat Black people, you are just as black as us. I think it’s totally unprofessional to be rude to people based off their color and I think it’s important that if you don’t have people skills, you should work in the back. I don’t know if she was just extra irritated today because she wanted to be on her cell phone but like that’s not why you are here. But besides this little hiccup, this is my favorite place to eat on the go, every1 else is amazing. I’m guaranteed to get a salad and a pizza or pasta and a...

NYC sure knows how to do pizza!

This joint is a fast casual Italian cafe. Offering hot pasta, salads, some sandwiches, but most of all - serving up quality pizza.

We walked in for lunch, after having window shopped the other area spots. This place looked best to serve up the New York taste without the New York price.

The place is well lit, with booth style seating on the right when you walk in, and more tables towards the back, once the ordering bar on the left stops. We ended up getting slices to dine in and we thoroughly enjoyed the offerings. The staff warmed up the slice juusssttt right, and we had options for toppings to add on our own. These are big New York slices, so one was more than enough for each of us. Everything was quickly taken care of and the staff was very friendly, chatting us up on what they recommend from the different pizza options.

I also noticed that the place delivers with their own branded bikes parked outside. This is an added plus - making this place an option for those cold nights that won't get you outside.

Great find and overall...