Parm Battery Park City — Restaurant in New York

When we first arrived the restaurant wasn’t busy. Probably about 7 tables dining. When were seated the server, Justin, was pleasant and attentive. That didn’t last long. After waiting about 10 additional minutes to order just our drinks, three other tables that were seated AFTER us received their respective appetizers. Yet, we hadn’t even ordered food for the table at the same time!!! Frustration building, Justin finally came. We ordered everything as we were not risking being ignored for another x-amount of minutes. We received our app, mozz cheese/garlic bread combo… delicious! And literally about three minutes later our ENTREES arrived!!! I was in mid chew when the runner came. He wasn’t much help either because he didn’t look like he wanted to take the food back to keep them from getting to room temp on our own table. So he dropped them off and ran away. So far, not so good to say the very least. By this time I was fully aware our server was swamped. He looked visibly in disarray so I’m sure we were not the only table who received less than sub par service. With what they charge you’d think the manager would have touched our table and made sure how we were doing. Neither the server or any of management came. As a former employee from a fine dining establishment, this was deplorable and ruined our dining experience at our very first time (and LAST) time at any PARM locations. The pic I posted alongside this review were our cocktails, just about the only thing that they did right. You’ve been warned! Go at...

I am writing this review to formally express my dissatisfaction regarding an incident that occurred at your establishment during my recent visit at PARM Battery park city, NY - 9/24 around 6pm. My group of 8 people and I, who are regular patrons, frequenting your bar two to three times a week, had an extremely unpleasant experience with one of your servers.

During our visit, the server (Hispanic male behind the bar) refused to serve our entire group based solely on the fact that one person from our party did not tip him more than 10% few months back, which he had demanded. His behavior was not only rude but also discriminatory, as his actions were clearly motivated by race to not serve our whole group. He even made it a point to announce out loud that he would not serve us, creating an uncomfortable and hostile environment for everyone in the group.

This is not the first time we have witnessed such behavior from this particular server, but this incident was especially egregious. We immediately left the bar and reported the situation to the manager, but I feel that further action needs to be taken. Such behavior is unacceptable, and it is disappointing to see that it has tainted what was otherwise a regular and enjoyable experience at your establishment.

I trust that this issue will be thoroughly investigated and It is unfortunate that we now feel hesitant to return due to the actions of one individual, and I hope that this matter will be addressed swiftly and...

Amazing restaurant, went to San Gennaro on 9/13 and was highly disappointed with the restaurant we chose. That’s when we searched for another restaurant and luckily found you folks.

Walking in was very inviting and the restaurant was very clean, immediately greeted and sat at a table of our choice not where the hostess decided which I love as I’m selective about where I sit.

Food, service, presentation was 10+, highly impressed with the quality and plate presentation!!! Your meatballs and fresh pasta are right on!!!

Had the pleasure of meeting your manager Jose, he was a perfect gentleman and so engaging- great food, great people and a beautiful clean restaurant made our day!!!

Fast forward to 9/20, my wife and I had to go back- mind you we live in Eastern Long Island and the drive is approximately 90 minutes + depending on traffic but that’s how wowed we are with this restaurant. Jose again was amazing, remembered us right away and gave unbelievable hospitality!!!

I can’t thank this team enough for everything they do and the attention to serving high quality food.

If this review lands in the hands of ownership I would highly consider exploring expansion into the Long Island market, restaurants here are thriving more than ever and your concept would fit in perfectly especially in the right demographic.

Jose- thanks for everything and we will be...