I've ordered from Pino's maybe 8-10 times, but my two most recent experiences have deterred me from giving them any more business. A month ago, I ordered a vegan cheese, vegan sausage, and mushroom pizza for delivery. It arrived late, but I tipped anyway. To my surprise, it was dairy cheese with pork sausage. I called Pino's to notify them, and the delivery driver returned with the correct pizza, retrieved the older one, and asked me for $10 more, as the vegan pizza cost more.
Recently, I ordered a vegan pizza with vegan sausage, tomato, and mushroom. I was missing my sausage, and the price was different from usual, despite typically ordering the same thing. After contacting Pino's, the manager stated he'd take care of me with a free pizza next time. However, when I ordered again, the "free" pizza was just $6 off. They only discounted the sausage, even tho they stated otherwise. Also half of the typical amount of sausage lol. Based on my experience, their customer service could use some...
Read moreI ordered thru UberEats on a whim, and lemme tell you-- I was floored. I'm from Brooklyn and had the biggest craving for regular pizza but it's sooooo hard to come by east of Prospect, especially these days. Everyone does all these bougie frou frou slices! No one understands the art of making dough. BUT PINOS?? PINOS LA FORCHETTA??? One bite and you can tell that these pies are created with the hands of a master.
I genuinely teared up on that first thin, crisp, cheesy bite. The sauce is NOT SWEET!!!!!! Not too salty either. The crust was buttery and fluffy but not in a pan pizza type of a way. Other items were fantastic as well-- rolls, hero's, sides, etc. Everything is incredibly fresh, well seasoned and adequately portioned.
PS-- I CAN'T BELIEVE I FORGOT THIS PLACE EXISTED!!! This was my Mom's favorite pizzeria 😭 After ordering from them 3 days in a row lol, I remembered that she would take us to Pino's after visiting Barnes N Noble.
Thank you for the memories Pino's La...
Read moreOur experiences have mostly been with take-out. They have a friendly staff, they are clean, efficient, and pretty fast. We order fairly frequently, found the food to be really good, and have been enthusiastic about everything we ever ordered. Our orders have included the dinners, the side orders, the wraps, the rolls, and of course the pizza. To anyone who had just one less-than-happy-experience with any food or delivery, you really should try again before giving up. Some dishes improve, or have a bad batch, or just change over time. If something ever went wrong, any time I called about it, they would be gracious and accommodating. For over fifteen years, this business has been consistent in treating me with sincere respect...
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