Pollos Mario — Restaurant in New York

WORST SERVICE EVERRRRRRR!!!! used to come here at LEAST once a week with my man, we stopped going (just cuz we're lazy) and started ordering, when I tell you EVERY SINGLE TIME we call, they ALWAYS mess up our order, ALWAYS! and when you call and complain, they act like YOU messed up, and it's so inconvenient for THEM! sometimes they won't even bring back what they forget ( well bring it, or add the credit to your next order!) seriously? But today was the last straw! They gave us a COMPLETELY different order. When we called, the same girl answered and said that, that's what we had ordered! (Mind you she had repeated my order when I called) then she put us on hold for 10mins, came back and tried to make us keep what they gave us, and when my boyfriend started getting upset she said "okay, fine 40mins, and don't touch the food you have there) !!! So mad! Will NEVER order from here or go here again, stick with the one on Roosevelt!! Or even other ones around, but this one is HORRRIBBLLEEE...!!! A good alternative, who have yet to mess up yet, is "super pollo" also located on woodhaven! but, we will never be giving this place another dime. They need serious attitude adjustments, better staff and WAYYYYY better costumer service & policies! OHH AND THEY MADE US PAY THE $2 difference!!! So disappointing because they were much better when they first opened and the staff THEN was ALOT better. Smfh: if there was an option for 0 stars, that's what they'd get....

Today I went here for the first time. My niece took me here. She lives in the area of the restaurant and it's in Queens. We had wanted a place where we can talk and not be rushed out. We got there the wait was so pleasant . He offered us water and we started to talk my niece and I. We were talking and talking and talking we forgot to order. We felt bad we forgot to order. The waiter was so kind and I swear he must of came back 3/ 4 times. And asked us if we were ready to order. Finally we said yes and we ordered. I got soup , rice and salad. 2 Colombianas. I love them. . My niece ordered chicken and both of our meals were huge. I mean huge. It was so nice to eat here. The place inside was cute and def felt like we were in a Spanish atmosphere. Someone's birthday was around us and they did a lil something loud for them . It was nice but really loud. My niece and I talked and talked and talked . It was wonderful. A few different waitors or maybe bus boys came to our table and just would take out plates if we were done and asked us if we wanted anything else. Everyone who worked here was so pleasant. Our waiter was so patient. .We really really thank him for him being so nice . . I really enjoyed this restaurant and food was good good portions and very good taste. I would def come back again. Thank u...

Pollos Mario, located in Woodhaven, NY, offers a straightforward dining experience, particularly suited for a casual family meal. Upon entering, the ambiance is quite pleasant, providing a nice setting for enjoying their Latin American fare.

The food at Pollos Mario is generally okay for its price, offering a decent value for what you pay. The serving sizes are quite generous, which is a definite plus, ensuring everyone leaves satisfied. We also enjoyed the alcoholic drinks, which were commendably strong and a good complement to the meal. However, one notable point of contention was the green sauce; despite asking for more, it seemed to be rationed as if it were "liquid gold," which was a bit frustrating.

From a practical standpoint, finding parking around Pollos Mario can be quite challenging, so it's advisable to plan accordingly. On the positive side, the restaurant does accept credit cards, offering convenience for payment.

In summary, Pollos Mario provides a reasonably priced option for a family meal with good serving sizes and strong drinks, set in a nice ambiance. While the green sauce policy was a minor drawback and parking can be difficult, it remains a viable choice for those seeking a casual dining experience...