Populares — Restaurant in New York

I’m writing as it’s fresh in my mind so I don’t forget the things that had me steaming mad. Where do I begin?

After my fiancé had kindly tried to be friendly to the entire staff while waiting for me at the bar (partaking in the happy hour and tipping well), the minute we were seated to begin our Pulsd deal, the entire experience went South.

Not only was there a bait and switch (you can get an entree up to $32 but not including the Branzino, Short rib, or the steak) but there was no level of customer service that would imply that you want returning customers.

While our young server tried her best to deal with me being irate - she was ill equipped (by management) on how to handle the restaurant’s incompetence and their sub par service.

I had - at conversation level - bemoaned having to find the QR code to show my pulsd voucher from the nearby manager (who most certainly heard me complaining). Only to be told after going through the motions that half the menu wasn’t covered under the voucher. I had to ask the server to bring the manager over to complain to her myself and the manager said that she put in a request “three weeks ago” for changes to be made to the details of the voucher. I struggle to understand how this is the customer’s problem. I included a photo of the pulsd deal to show that despite the not included steak being the main draw to buying the deal in the first place - the owner/manager/ whomever somehow had the right to say, yeah but that’s not part of the deal.

I digress. I settled for shrimp and steak fajitas only to be given two soggy overcooked shrimp and several pieces of meat. I returned it with only a small amount of pushback from the manager asking me why I sent it back.

We were eventually sent vegan flautas for “all our trouble” after I made it clear that I came there for steak.

We weren’t offered out dessert or reminded that we didn’t get it and I also got three out of four tacos, but who’s counting.

What a disastrous and disappointing way to end our...

I am suprised by how many good reviews there are I’m thinking it’s the owners family and friends since they just recently opened. The food was expensive and not good at all. The plates were min $20 and there is a surcharge for any protein you want to add to your meal. I got the huevos rancheros and there was no flavor and the portion was very small and the food was cold. In addition, It was also VERY cold in the restaurant I asked multiple times for them to put the heat on and they said that it was on and then I guess an assistant manager said that they were working on something outside and the double doors behind us wasn’t insulated, not sure why they would sit people there but ok. We paid the bill and left , an hour later I was still in the area and needed to use the bathroom so I went back to the restaurant which was closed and it was just staff doing promo , the restaurant was VERY warm especially where we were seated before because we were by the bathrooms. Looks like the heat was never on for the patrons and maybe they didn’t want to turn it on for us but when it was just them in the restaurant they turned it on. For food that was sooo expensive I was shocked that they didn’t want to provide us with a comfortable restaurant experience. This is why I don’t like going to restaurants in trendy areas it be a waste of money and time I would have much rather given my money to a REAL authentic Mexican restaurant with affordable prices and...

TL;DR: charged $350 for a $75 bill.

Food and drinks were good, service was meh.

Our bill was for $350 when we should have been charged $75. We did 3 bottomless brunches (2 with a Pulsd deal and 1 regular). We also (once our 90 minutes was up) ordered 3 espresso martinis (not included in brunch deal. So we expected to pay for those.) Adding all that together should have been $75. The Pulsd deal you buy ahead of time and it was $49 for 2, 90 minute bottomless brunches.

Our bill was $350. They charged us for EVERY SINGLE DRINK. The server claimed it was because we switched between drinks. But no where on their website, Pulsd, or the menu did it mention that. The server also never mentioned that before we contested the bil. I believe they tried to pull a fast one on us because we were drunk.

Once we got the bill fixed, the espresso martinis on the bill were $3 more than listed on the menu. We don't feel like fighting this one.

This is atrocious. I always check my bill, more for small mistakes like one extra item added. But this, 4.5 times the price we should have been charged. Make sure you check the rules of brunch and bill!

For management: our server was fine. It was the woman we asked for the check who gave...