Romeo's Pizzeria — Restaurant in New York

The ingredients are great. Which is why I'm upset to write a 1 star review.

I usually ordered a large pizza with extra-cheese for delivery. Before even opening the box, you can tell if it's extra cheese due to the pizza's weight. Even the delivery guy once said the box is heavy because of the extra-cheese.

I once received a pizza and didn't check it until I got inside. It wasn't extra-cheese. I let that one go. Another time I received a pizza with only half extra-cheese. I didn't complain. Then on the third time, when I received a regular cheese, I complained to the driver on the spot. I could even tell before opening it because of how light it was. The driver didn't speak any English! Why hire a driver that doesn't speak English? I bet he's paid off the books and isn't a citizen. But besides that point, I called Romeo's and spoke to the woman on the phone said that their chef checked the pizza before it was delivered. Does it ever occur to her that their chef intentionally didn't put the right amount of cheese on the pizza? She instead charged me for the price of a regular, which is fine. I would never order from there again.

I spoke with my friends and they mentioned Romeo's probably was running low on cheese, which is something they overheard the staff talking about in the past. If they are unable to provide an extra-cheese pizza, they should say so when someone is ordering, rather than charging them for extra-cheese, and then providing a regular cheese.

I usually overlook the pizza not being hot, or the time when I clearly stated my phone number over the phone, and the woman misinterpreted the number, and my pizza was hours late (which makes me wonder why they didn't ring the doorbell when they arrived to my address), but I can't overlook this. Also, why do they need to ask for everyone's address and phone number every time they order? They should get with the times, and get a system that remembers this info, then all they have to do is confirm with the caller whether this info is accurate for the...

DO NOT order from this place!! We are from out of town staying at an Airbnb in Ozone Park. We were left menus of local places that deliver. The first night we ordered from Romeo’s which was AMAZING. Great service great pizza. Today we ordered from Enzo’s and it was the worst experience I’ve ever had. First, we placed our order at 11:19am. We ordered a half cheese half pepperoni pizza because my husband does not eat meat. We also ordered mozzarella sticks and garlic knots. It came at 12:12p (which is almost an hour from when we placed an order for a place 0.9 miles away). The mozzarella sticks had sauce spilt all over them and were not good, the garlic knots were burnt, and the pizza was all pepperoni. I decided I would deal with the knots and sticks and not throw too much fuss, but my husband won’t eat the pepperoni pizza. So I call and tell them it is incorrect and the response is “Soooo..?? You want a new on or..??” Yes, of course I do. So he tells me he’ll get it going. Then a couple minutes later I get a call from a very RUDE manager Giovanni. He tells me “So you ordered a pizza and got it and now you want another one?” As if I’m trying to trick them out of pizza. I tell him the situation and he very condescendingly says to me “So here’s the deal honey, I’m not sending a new Pizza. You can have 4 slices of regular and can keep the old one but there’s no way I’m sending a new pizza.” My typing can’t convey the tone I experienced, but let me tell you, I will NEVER order from them again. If he would’ve just offered that, I would have been fine. That’s what I want anyways is cheese pizza for my husband. But the disrespect I experienced was astounding. It’s now 1:01 and I just received the 4 slices of cheese pizza almost an hour later. This was such a ridiculous experience. That man should never work with customers. I’ll be ordering from Romeo’s the next time I want some pizza. If I could give 0...

This place holds a special spot for us, as it’s a favorite of my daughter, who orders from here regularly. We have never been disappointed with their service or food quality. In our opinion, this is by far the best Grandma pizza spot in the area.

Recently, we visited almost at closing time, and despite the staff already cleaning up, they graciously agreed to prepare a fresh Grandma pie and a medium-sized, no-cheese pizza. This gesture was genuinely appreciated, as it showed their commitment to excellent service.

The staff even went the extra mile by combining two tables to comfortably seat our group of four adults and three children. My sister-in-law, visiting from Paris, was with us, and we wanted her to experience the authentic taste of New York-style pizza.

The pizzas were ready in under 20 minutes—impressively fast considering they were freshly prepared and baked. As always, the Grandma pizza was delicious, with the perfect balance of cheese and sauce. The no-cheese pizza was equally impressive and catered wonderfully to specific dietary preferences.

The prices are consistently reasonable, and the service is impeccable. We spent about an hour enjoying our meal, and at no point did we feel rushed, even though it was closing time. The staff's patience and professionalism did not go unnoticed, and we deeply appreciated it.

Everyone in our group was delighted with the experience. My sister-in-law and her family thoroughly enjoyed the Grandma-style pizza and were thrilled to try such a quintessential New York dish.

Overall, it was a wonderful outing, combining a warm and welcoming atmosphere with outstanding food. We’re already looking forward to ordering again soon and continuing to enjoy the best Grandma pizza in the...