Theres mexican, Tex mex and taco bell. 3 very different things. That being said...
I love taco bell. Always have. Its one of my top 3 fast food choice. The food is the same as all the other taco bells. This review isnt about the food. The place is beautiful. The kitchen is open so you can see them cooking your food. Everything is new bc they just opened so I'm sure itll be less shiny in few months.
The low rating is for the price. Its ridiculously high. I am ok with each location having different prices. Diff rents, new minimum wage laws, etc. I understand. I expected there to be some* discrepancy. Reasonable. Quarter here fifth cents there.
In comparison to the taco bell on Northern and Utopia, the prices differences are about $1+ per item. For combos 3+ per combo.
3 crunch tacos supremes and drink 6.79 Here 9.19
Mexican pizza combo 6.99 Here 10.49
3 regular tacos and drink 5.89 Here 7.79
Hard Taco supreme 1.89 Here 2.89
Burrito supreme 3.59 Here 5.49.
I genuinely thought this was the new Taco Bell Cantina locations that serve beer. It does not. There is also no drive through so it's not as convenient for the truckers driving past Van Wyck. And finally why ask if you're goinf to stay or to go if you'll be handing out ALL the orders in...
Read moreI had an incredibly disappointing experience at Taco Bell recently. I used the mobile ordering system and also ordered drinks through the in-store device. Unfortunately, the employees were slow and rude about getting my food and drinks.
To make matters worse, I did not receive a receipt when I ordered through the in-store device. I ordered a large size freeze drink and regular size freezes, but I received two regular size freeze drinks instead. When I questioned the employees about the mistake, they denied that I had paid extra for the larger size and claimed that only regular size drinks were available for the type of drink I ordered.
When I asked for a receipt to check the pricing, the employee initially claimed that the price was the same for regular and large drinks. Only after I persisted and asked for the receipt did the employee finally acknowledge that I had paid extra for the larger drink.
Despite their mistake, the employee did not apologize and was incredibly rude to me. This kind of behavior is unacceptable and left me feeling extremely dissatisfied with my experience at Taco Bell. I hope that the company takes steps to train their employees on customer service and ensuring that receipts are provided for all...
Read moreSaturday night August 3st about 9:15pm I ordered a black bean crunch wrap. I took it home got into my pj's and was about to enjoy my meal like most people do. As I checked they made a mistake and gave me beef instead of beans. I haven't had beef in over 12 years.
I decided I'm going to get dressed again hop in my car a drive back. I got there and spoke to someone I think named Hassem. Explained I had to come all the way back to their store and I needed my order corrected. This employee gave me such a weird look like if I was lying or something was my fault. This person said nothing to me, no apology for the error, no accountability at all. He turned and told another worker to make the correct order then just sat down with his friends or guests at the table.
As a district manager for a well known restaurant chain , I'm trained in customer service and hospitality interactions. If this were to happen to anyone you as the employee represent the company. Employees are trained to take initiative in expressing concern for your customers needs. The customer engagment was unexceptable behavior by...
Read more