UNO Pizzeria & Grill — Restaurant in New York

I used to love coming here because the staff was friendly and always gave me great service and the food used to taste good. They treated me like a friend because I was a regular customer. However, the service and the quality of food has gone down tremendously lately. First of all, the quality of the food has gone down. The food is not really anything to write home about. Some of their menu items makes cardboard taste delicious LOL It even tastes like it is processed and straight out of a microwave oven. It was mediocre at best. Secondly, and most importantly, the female bartender (forget her name) was rude to me. It looks like she was having a stressed out night but that does not give a reason to be rude to the customer. When I walked in and sat at the bar, not only she did not smile, she did not even acknowledge my presence. The bar was dirty and had a lot of dirty plates and glasses next to where i was sitting. It was obviously a total eyesore. When I politely asked her to please clear the dirty stuff, she told me with an attitude "move over there where its clean"! Also, I was waiting forever and I was really anxious to place my order because I had a movie to go to at the nearby movie theater which was starting soon, I waved her to come to me so I can place my order and I asked her how come she has not come to me, she is like "can't you see that I am busy and I am the only one here"! She did not even offer me a drink, not even water when I first came in which is the first thing a waiter or bartender must do. This bartender made me feel miserable and invisible the way she treated and ignored me! The only reason I keep coming back here is that I get coupons for savings all the time and I get a free meal coupon on my birthday. Another reason is their signature deep dish sundae but it will pack on the pounds...

Service was excellent

Atmosphere on a Friday night was DOA, nobody here

Now that I got the “Numero Uno Deep Dish Pizza”, I can see exactly why it’s dead here.

The Pizza…… oh no. For $34.74 I got a 12 inch pie, which came out warm in the center, and piping hot on the edges, due to being transferred to a heated Deep Dish pan to give off the illusion of it being “fresh out the oven”.

The filling isn’t even seasoned with salt, let alone anything at all. The only thing you taste in it is the meat and raw vegetables, which as a result of them being undercooked, caused the crust to become soggy at the bottom of the pie.

An entire 1/3 of the “Depth” of this pan was filled by (I kid you not) a cooling rack. And at the bottom of the pan, you see the Water that steamed off of the undercooked vegetables and the canned roasted tomato that they topped this thing with in place of actual pizza sauce.

The only thing about this pizza deserving of placing a single star on this review is the fact that the crust is the only thing in it that has any differentiating flavor in it, being that it’s buttery.

TL;DR $34.74 for a 2/3 full deep dish pie that can hardly be considered a pizza, due to the lack of any Sauce at all. The tables on arrival were also sticky.

If this were $15, I would say it’s worth picking this up in the freezer aisle of your local grocery store.

(To explain why there are only 2 slices left, food is food, and I refuse to throw $30+ in the trash because the chef can’t get their act together, the owner needs to hire a new cook and fast before this...

Disgusting ..dirty..uninformed but polite waIt staff...switch & bait...bring a lawyer if you want a special... what's special about the special are there really aren't any specials if you want a good happy hour go to a local place not corporate food place we called in advance and they told us they weren't participating in the margarita special which we got emails about why are you sending us emails about this place if the one closest to us isn't participating in the deal you're emailing us about we paid a lot of money for everything we thought was on special but turned out it wasn't because of the fine print which really made it even worse because the bar was filled with dirty dishes and glasses which the bartender only moved closer to the bar and never fully removed didn't wipe down the bar until she was asked to didn't know how to make the drink that rework wested use something that wasn't on special to make the drink so it wasn't a happy hour special....appetiser special overcooked dried out wings...mayonaisy tasting guacamole....ketchupy tasting salsa with salty chips and Casaer salad with enormous croutons not enough lettuce or parm. Just plain yuckiness.we said this.." can we have napkins& Forks?" "can we have ice?" "can we have straws?" That was to the waitress not to the bartender .....the bartender couldn't even make the cocktail with we were requested and then...