Wake Cup Astoria — Restaurant in New York

I love supporting local business. Been coming here for a couple months now during my 2 hour gap between clients, 2-3 days a week.

The food is delicious. Menu is pricey and there aren’t any loyalist rewards benefits/ cards in place (hope this is something they’re considering, with so many locals and hospital personnel that come in).

I’ve tried almost every hot sandwich and highly recommend most of them. My least favorite so far I had today: the Egg Salad sandwich. I expected traditional egg salad with tomato and peppers mixed together spread on bread, but it comes with sliced hard boiled eggs instead, with slices of tomato and peppers between bread. My most favorite thus far is the Syko (fig jam, bacon, mozzarella and mixed greens). The classics like BLT’s and any meat, egg, and cheese never disappoint. The breads tend to be overly toasted, so be careful not to scrape the roof of your mouth.

As for customer service, I felt welcome the first day I came in. The attendant behind the counter immediately says, “hello, how are you?”. Anyone who asks me this question I answer with a “great, thank you [for asking]. How are you?” She politely answered but quickly moved the conversation along to take my order. Understood.

Encounters since then, same start to the conversation, but I’m met with a “ugghhh nobody cares how you’re doing, it’s just something you say” attitude 😆 this is so New York, or perhaps a cultural or societal thing, to blurt out rhetorical questions, until you meet someone like me who answers and gives respectful eye contact. Oh well.

I see the attendants exchange with other customers. The “hi, how are you?” is rudely met with an air of, “yeah, yeah, lady, just take my order. I’ll have a…”.

Perhaps she and management prefer this type of interaction 🤷🏻‍♀️This energy isn’t a big deal to me, I just meet it with kindness (and write detailed reviews on Google 🤗).

I suggest moving forward a straight to the point start of, “hello welcome, what can I get for you?”. You avoid kind people like me responding and (gasp) giving eye contact, as well as rude clients who ignore your introduction.

If you’re an in-and-out customer, this place works great for you.

I sit quietly, eat my food, drink my chai latte, clean up after myself. I wanted to stay a regular client here because the place has a nice aesthetic, good WiFi for when I brought my laptop in to get some work done… but I’m not feeling the energy. I no longer feel welcome.

They still deserve a decent star rating and growing...

I see yall responded to my complaint. Number 1) I would have gotten something from your restaurant, but your barista was rude and said they were closing soon (30 mins from closing actually) then I went next door and ordered a slide a pizza and sat there (where I took the picture).

You say its rude to sit there but like I said, I only got sat there because the restaurant RIGHT NEXT DOOR where I got my cupcake and coffee was full. They are a great coffeeshop by the way. I have sat there many times just to recollect myself before I go to my next destination and they never said not one word to me. I can guarantee you they probably been in business for a while, because theyre FROM the neighborhood ;)/ workers are FROM the neighborhood.

GOOD business would've been to offer a coffee or something to increase sales and offer great CS. be kind to people and you'll get kindness back. I wish you much success though in your...

Great food, great people (Employees) and very well kept (Clean) the food is awesome I ordered a wake cup breakfast and oh my delicious and different and I also ordered a cheesecake cream with strawberries and that as well came out delicious 😋. I look forward in being a loyal customer weekly as I have my appointments near by. Thank you for your business I couldn't wait till they opened and finally they opened last week on Friday and here I am their 2nd week loving every bit👌 and I got a muffin for later 😍 I send every business especially small businesses the best of luck and the...