Jersey Mike's Subs — Restaurant in Newburyport

First, I just wanna say I love the subs here . The staff is very kind every time I have come in . I have one large complaint though. Today I came in to order a sub and had two customers ahead of me. I waited for almost 30 minutes as the staff got several online orders and fulfilled those first. I feel as though there should be separate staff fulfilling online orders versus patrons who are in the shop. Finally, as more patrons came in more staff came out to help, but at that point I had already been waiting almost almost 30 minutes while others behind me had only waited five. It felt very frustrating to wait so long . I know the staff was just doing their job and they were working very hard. However, there should not be one person only able to cut meat, while five other people stand there in line waiting there. I think there should be at least two people as this process takes a while . The sub was great but the wait would deter me from coming back as 25-30 min is just too long with 2 people ahead of me. ( they...

I went there for about the fourth time with my little service dog. The dog did back in all honesty however he kept taking his 👍 and saying get out get out and pointing at the door 👍in the meantime the boy was making my sandwich he came out of the kitchen took the sandwich and threw it in the trash 😱and begin yelling at me again 😱I said I’m not leaving without my sandwich. And if you’re not happy with that please call the police station. He was told she is a service dog she does have on a service jacket and she also is licensed. The young man made my sandwich I paid for it and I said to the police man I’d like to come back ! He cannot refuse . To Service you because you have a tiny service dog. It also is none of his business why are you have . Service dog believe me it’s for medical reasons. I hope his mother sees this review. She has one disrespectful son not a son I’d be proud to...

Ordered online at noon. It said 15 minutes and then when completed the order it said 30 minutes. No big deal. I show up at 12:10 in case it was ready early. Friendly cashier asks my name and they ask, who I find out after, is the OWNER if it was ready. He yells out "No, because she's 30 minutes early" which I calmly told him, I was 20 minutes early and I didn't mind waiting. As I was waiting, 5 customers came in after me and got their food. I told him nicely that next time, I won't order online, I'll just go in, since he served then first even though they came in after me. Then I asked who the manager was. When they told me that he was the owner I was appalled that he spoke like that! Cashier apologized and made my sub after about 10 minutes. I didn't mind the wait, but I did mind his rude mouth and behavior. I'll...