Empire Tea & Coffee — Restaurant in Newport

Empire Tea & Coffee on Broadway in Newport, RI, is a well-loved spot for coffee enthusiasts and those seeking a cozy atmosphere. Here are some key points frequently highlighted in reviews:

High-Quality Beverages Customers consistently praise the quality of the coffee and tea. The café offers a wide range of specialty coffees, teas, and other beverages. Favorites include their lattes, cold brews, and chai teas, all made with care and attention to detail.

Tasty Food In addition to drinks, Empire Tea & Coffee offers a selection of pastries, sandwiches, and snacks. Reviewers often mention the freshness and flavor of the food, making it a great spot for a light meal or snack.

Cozy Atmosphere The café is noted for its inviting and comfortable atmosphere, with ample seating and a relaxed vibe. It’s a popular place for studying, working, or simply hanging out with friends.

Friendly Service frequently highlight the friendly and helpful staff. The baristas are known for their welcoming attitude and willingness to accommodate special requests, contributing to a pleasant overall experience.

Local Favorite As a local favorite, Empire Tea & Coffee often sees repeat customers who appreciate the consistent quality and welcoming environment. It’s a go-to spot for many Newport residents.

Convenient Location Located on Broadway, the café is easily accessible and situated in a vibrant part of Newport. This makes it a convenient stop for both locals and tourists exploring the area.

Clean and Well-Maintained The cleanliness and maintenance of the café are frequently mentioned in reviews, adding to the positive experience of visiting.

🧋Empire Tea & Coffee on Broadway is highly regarded for its excellent beverages, tasty food, cozy atmosphere, and friendly service. It’s a beloved spot for both locals and visitors looking for a great café...

I used to come here pre-pandemic nearly 4-5 times a week to get work done throughout the day, and I loved that more than anything. The greatest staff, amazing coffee, all around great experience. I truly believe that this cafe from 2016-2019 may have been the best cafe in the state. However, I'm not sure what seems to have changed after re-opening post pandemic, but it is not the same Empire I loved before (notably, a lot of the staff from before do not work here anymore). Every time I go in there are minor issues. Little things like forgetting the vanilla in a latte, or mixing up hot and iced drinks.

Today I went in with my girlfriend for 1 large iced latte (made correctly) - 1 small iced vanilla latte (made as a small hot latte with no vanilla) - an acai bowl with peanut butter - and a bagel with cream cheese. For some reason instead of calling out my order by the name they had asked for, as I assumed they would, they left it at the mobile / online order pick up station for 15 minutes until I had gone up frustrated that something so simple was taking so long when it wasn't busy.

I'm not one to write reviews, and I still do think that the coffee is good when made to order, but it feels like I'm falling out of love with my favorite coffee spot and it's...

We arrived at Empire this morning. Placed our order and walked to side to wait for items. Girl came to us 10 minutes later system down need card again. We give her card it goes through gives receipt. Twenty minutes later we ask about order and said you did not ask our name she said oh it’s fine. Fifteen minutes later we ask again about order to another girl. What’s the name? She didn’t ask us our name. Comes back says oh system was down and original girl says no no it went through. I said 40 minutes waiting for an order? She said we can cancel and credit your acct. I said yes. The most unorganized place. There were at least 5 employees working and 40 minutes still no coffee? Maybe if they would focus on orders and stop laughing, talking and screaming out the orders would be done in a timely fashion. There was a young man next to us. He walked up and said I’ve been here 30 minutes for an iced coffee. Ridiculous. And they could care less. No apologies etc. careless unorganized bunch of workers. I really hope the owner reads this review. ...