Jerry's Jug House — Restaurant in Newport

I, mother, as stated in Lindsey Carmack’s review also rate this place a “0”. First off, the ogle that we received upon entering was disturbing, as she continued to talk/listen about drinks to/from the other customers, old fashions, etc. was rude. She was not talking much just listening and continued listening as we walked out. I didn’t need a drink menu as I knew exactly what I wanted. The fact that you want to argue over the time and send footage reflects on just exactly how this place is run, not in a customers favor. You would rather argue than treat customers with respect and acknowledgement. The place was not packed and hasn’t been since you’ve taken over and with this sort of customer service and backlash, I don’t foresee a line waiting outside to get in. Being an older person, growing up where respect and kindness was a general rule, something that is fading fast in the world, especially at JJH, can suggest that without customers there is no business and no business means, no work, no money, closed doors. The funny thing about this all is we went to another establishment around the corner, didn’t mention the name and the bartender and a few customers knew exactly where we had just come from and we all had a grand laugh and a cheers to JJH. So whether it’s 10 minutes or 3 minutes doesn’t matter, what matters is you LOST 2 big Happy Hour drinkers that spend allot of $. I will say, I would have given you a 2nd chance but with the fact of you wanting to argue and send footage to prove your point on this playground is rude and...

Have been here several times and great atmosphere and area. But, tonight took two friends who haven’t been to Jerry’s Jug House, and it was incredibly rude service. Embarrassing. Place opened at 4:00, we walked in at 3:56 (door not locked). Both employees sighed, and we said, “oh, are you not open yet? We can go back out.” The woman said, “ I guess we are now”. We said we would just hang out, no hurry, and we were told they weren’t ready and had too much to do. Still, no one said anything or said, “do you mind hanging out or waiting a few minutes”. It was so awkward, we left and went to Obryon’s, which was great. Too bad, because there were a bunch of people Lined up outside, all whom were too afraid to go in because the staff were so rude. (Other people went in and got scolded too- at 3:57). Don’t open the door if you’re ready to take peoples’ money and...

I’d give this place 0 stars if I could. Tonight is some kind of bar crawl in Newport, so I wanted to try someplace I’ve never been to before, that was featured. My mom and I walk in at around 4:45 pm and sit at the bar. It’s not busy at all, 5 other customers in there besides my mom and I. Mom and I sit for 10 minutes, actively looking at drink menus and the selection and trying to get the bartender’s attention. She didn’t acknowledge us as we walked in, we sat for 10 minutes while she was just standing around right in front of us. So I tell my mom “Let’s just leave, we can be acknowledged and served elsewhere”. So we get up to go, THEN she acknowledges us and my mom said “oh, shes just really thirsty, we have to leave” and a PATRON yelled behind us, very sarcastically, “Sorry for the wait”. Rude patrons go to a rude establishment, I suppose. Very...