Jet's Pizza — Restaurant in Newport

I called in an order for pickup. Stated that I had coupons before placing my order and then told the employee what we would like. I even asked questions to make sure our order was exact. We had a coupon for a specialty pizza and ordered one after reading the descriptions from the menu off the back of the advertising they was sent to us. There was a big red bar with all the specialty pizzas listed, so it was VERY clear which pizzas were the specialties. We decided on the Jet 10 and I told the employee what the coupon was for and he took our order. We also ordered a 1 topping at the carry-out price on the same order. When I went to pick the pizzas up they told me I couldn't use the coupon because I didn't order a specialty pizza - there were no exclusions listed on the coupon. The manager said that I would need to pay $20 for it since I didn't have te proper coupon. He did admit that his new employee made a mistake - one that I would have to pay for. I felt like this was a bait and switch and not interested in paying more for misleading advertising. I went ahead and ordered a different specialty pizza but had to wait for it to be made. They either threw away our original specialty pizza or ate it themselves. Over an hour after we placed our order it was still not ready - they forgot to cook our cheese sticks.

If they told us over the phone about their hidden exclusions and complicated terms for using a coupon, we would have ordered somewhere else. If they took responsibility for their mistake we might have ordered from them again in the future.

The reason we decided to order pizza last night was because my husband was injured at work and spent the day in the hospital. We wanted something easy. I left him at home with our children (including a nursling infant) for a quick pickup which turned into a crazy long escapade. The manager kept saying their pizza is better and more delicious than others. It is good but not bait and switch good. Not complicated ordering hassle good. Not pay for someone else's...

Oh My sweet buttery Pizza God.

Had Jet's for the very first time today, DoorDash'd from this location. I work in downtown Cincy, and the other day a customer was talking about Jet's and it occurred to me that I had never tried it. Navigated the menu, figured out what Detroit-style is so I could order authentically, chose the Four Corner with sausage, pepperoni and Turbo Crust, sounded perfect for lunch!

My Dasher arrived and said to me, "Well, you win the prize for best-smelling food today!" and I knew I was in for a real treat. The pizza was the perfect temperature and I dug right in. There are no words for the sublime feeling after taking my first bite. That cheese! That crust! That texture; it's pillowy on the inside yet miraculously crunchy on the outside! Oh yeah, that side of Jet's Ranch too!

I could only finish two slices and am looking forward to enjoying the rest for dinner; going to look up some instructions for reheating this unique style of pizza. But, allow me to wrap up by telling you that Jet's is amazing, this location cooked a perfect pizza, and while I didn't even know what to expect, Detroit-style exceeded my expectations. Does that make sense?

I'll see you again soon, Jet's. And also in my...

I have always liked jets pizza above all others. Have had no complaints until today (6-15-16). Ordered at around 3:30. 1 large thin crust with onions, mushrooms and italian sausage for pick up. Pretty easy right? Not today. When I got the pie home it was mushrooms, onions, green peppers. Ok fine, everyone makes mistakes. I go back, explain that my 3 item pizza had green peppers on it. The kid looks at me like like he doesn't understand me. "What do you want me to do about it?" was his response. I show him my reciept which plainly shows my order,(mush, onion, it. sausage) and asks "supreme?" Um,no, "will you remake it with italian sausage onions, and mushrooms?" "OK" kid says. 20 minutes later I get a pizza with onions, mushrooms, italian sausage, and GREEN PEPPERS. In retrospect I really don't think this kid was being intentionally difficult, I really think this kid was illiterate and had never made a pizza before. There was sauce on only half. I really hope jets realizes this kid has no business dealing with the public ,nor doing anything involving reading, speaking, or thinking, before he costs them more than a free pizza. (the kid gave me his first pizza mistake). Why is it that the stupid...