Cricket Wireless Authorized Retailer — Local services in Newport

DO NOT USE THIS STORE. I am going to make a strong case and filing to the Kentucky State Attorney General's office that this franchisee -- if that is what it is -- is bilking/swindling customers when they buy a new phone and an accessory package in the allowed for 7 day return period. I bought 5 accessories each at $20. Used the home charger and car charger so in total return of the phone (i.e., no exchange), these items deemed not refundable. Alright, no problem. HOWEVER, THESE TWO ITEMS WERE RETURNED TO ME, THAT IS, THEY ARE IN MY POSSESSION. The screen protector and carrying case SAME THING -- NOT USED -- WERE KEPT BY THE STORE. FURTHERMORE, NO REFUND FOR THE SCREEN PROTECTOR AND CARRYING CASE. STORE CAN'T HAVE IT BOTH WAYS. COMMON SENSE: CUSTOMER PAYS FOR 2 ACCESSORIES STORE -- AND -- THE STORE GETS TO KEEP BOTH THE ACCESSORIES AND THE MONEY??? WRONG. REALLY WRONG. I CONSIDER THE ABOVE EFFECTIVE STEALING OF $40 FROM A LONG TIME CRICKET CUSTOMER. AS A VIETNAM VETERAN AND SENIOR (69 GOING ON 70) I CONSIDER THIS BUSINESS PRACTICE ILLEGAL, ONEROUS AND HIGHLY DECEITFUL. IN MY VIEW, AN EFFECTIVE FORM OF STEALING. DO NOT...

Omg Rachel at Cricket Newport, Ky location was amazing. I was in and out in 15 minutes. I was able to keep my number. Wasnt sure what phone i wanted so she asked me what i needed n wanted in a phone n that was it. She did everything!!! It was great. I didnt have to make a decision at all she did it all. I am so so happy with my phone which was free still have my number she linked everything from my old one to my new one and made me feel so special. I have since contacted her to thank her n she made me feel like i was her only customer in the world again. If cricket wasnt a great cell service to begin with i would stay just for the exceptional customer service i get from rachel. Thank you rachel. You are the best. My whole family n friends list will be...

The young dark headed gal.is very rude. I bought a phone there and the charger that came with it was defective so I took it back and was given another one. The 2nd charger didn't charge my phone the cord was really loose and wiggling while plugged it. I stopped there today to pick up another one and was told I'd have to buy it. Really? I dont have a charger at all. I left furious. I called the store and ask for the manager and same gal told me she was the manager, nope your rude and need to speak to someone above her. This trick hung up on me. So I called cricket customer service and s not satisfied. All I wanted was a charger for this phone. Bought a phone with NO charger. If you decide to visit cricket stay away From the...