Piccolo Trattoria — Restaurant in Newtown Township

My fiancée and I had selected Tyler Gardens for our venue, and we had the choice of four vendors for the big day. We met Fahmi at a showcase about a year before our date, September 15, 2018. He immediately made us feel like family the night we met with him to discuss our vision, options and selections (not to mention posing for a picture with us at the reception!). Fahmi was extremely generous and flexible in terms of our selections. He was extremely responsive and gave us his honest input throughout the planning process. Piccolo’s banquet manager, Beth, was simply incredible. Since the venue didn’t provide a “mater dei” or point person in terms of day-of logistics and questions, Beth fielded all of our questions promptly and we did not feel worried once. She helped relieve a great deal of stress that planning a wedding creates. Beth went above and beyond and we feel so lucky to have had the opportunity to work with Beth so closely, specifically from our walkthrough at the venue all the way through the actual wedding day. In terms of execution, Fahmi and his team delivered and exceeded our expectations. Fahmi even accommodated our bridal party at the last minute, offering some paninis as we took pictures before the ceremony started, and offered flatbreads for guests on the way out—two things that were never initially discussed. We received rave reviews about the cocktail hour, stations, entrees, the specialty drinks, everything. One comment made to us from a guest was verbatim, “No lie I think that was the best food I’ve had at a wedding.” We can’t thank our Piccolo family enough and would recommend them to EVERYONE who wants one less thing to worry about in planning a wedding. We’ll never forget you and your team’s hard work, efforts and your generosity. Thank you for helping to make our wedding day a day we will remember forever!...

I’ll start off by saying that almost all the food I’ve had from here has tasted good. The reason I rate them 2 stars is for everything but the taste of the food.

We placed an order at 5pm and they said it would be ready by 5:45. I showed up at 6pm to pick up my food and ended up waiting inside the restaurant for over 30 minutes. I’ve worked in customer services so I totally understand being busy and overwhelmed and taking a long time to get orders out - but their customer service was absolutely horrible. Throughout the 30 minutes that I waited, no one updated me, let alone apologized for the long wait. When I finally went up to them and asked if my food would be ready soon, it looked like most of my order had just been sitting on the counter and they forgot about it - which later became evident when we ate and the food was room temperature and tasted like it had been sitting out. Again, I understand how frustrating it can be to work in the food industry so I still thanked them for my food and they literally just ignored me. No “you’re welcome” or “thank you for your patience” or “sorry for the long wait”. No acknowledgment that I patiently waited 30 minutes while they served other people and ignored me.

By then we were all starving and ready to eat after spending almost $100 on food and waiting well over an hour for it to be ready. It’s crazy how overpriced their food is for the small portions they give. The $13 crab cake appetizer had 3 tiny crab cakes. We ordered a full entree with shrimp in it and there were 3 shrimp total in the entire thing. The prices are outrageous and they don’t even make up for it by providing decent sized portions.

Overall terrible experience, rude customer service and overpriced food. Not happy at all with how I was treated despite being patient and polite to all...

Piccolo Trattoria: Where NOT to book a party, let me tell you why:

My Friend Tracy and I booked a bridal shower at Piccolo for Saturday, June 7. We booked this shower in the beginning of February for use of the Party Room. On Friday, April 11 we went for lunch at Piccolo and to measure for decorations for the Bridal Shower. After lunch, we spoke with Jessica, the event planner for Piccolo and told her who we were and the date of the shower. At this time, we were informed that Party Room had been booked for someone else's event on June 7, the day of our Shower. To say we were shocked would be an understatement. When asked for an explanation, Jessica informed us that "it was above her pay grade for an explanation" Finally, we were informed that the owner booked the room to another party as he could make more money booking the entire room than just a partial room! We were never informed of this. No e-mail, no phone call, NOTHING! How horrified we would have been to have shown up on June 7 with no room for our shower! The option we were given was that the shower would take place in the main dining room! The owner took over 24 hours to get back to my friend and then said it was his decision to put us in the main dining room, even though she booked the party room. He was arrogant on the phone and uncooperative to the point he was only going to give her half of her deposit back because our lunch was comped since we were so unhappy with the arrangements and not being able to discuss it at the time we were there. After this experience my suggestion is Don't book a party in the party room if it's a small party because you might not get it. Personally, I will not be visiting this establishment again...