Dave & Buster's Niles, OH — Restaurant in Niles

Since there is no "contact us" or "feedback" option on their website, I'll have to leave my feedback here. Buckle up, this will be detailed in hopes that someone in the company will address it.

We just got home from the Niles D&B tonight. We've been to D&B in a few other cities, but this is the first visit to our new local location. We were there celebrating our twins 15th Birthday.

When we arrived, I asked the Hostess for a table near the bar, of which there were several available. She advised that it would be a 45 min wait for a table in that area but that she could seat us in the dining area. I explained that we had several people also coming & that it would be better if the adults could congregate around the bar. The Hostess very rudely replied that she could not just give me an entire section. I reiterated that I never asked her to, I asked for a table. She had an attitude when she asked me how many, of which I rudely replied 4. She not so kindly reiterated that she could not seat me near the bar for 45 mins & told me I could either wait or eat at the bar. This was the 2nd time now we were told the bar was an option. I asked if I could put my name in, and she told me no, that I just needed to come back in 10-15 mins to ask for a table again. I asked if I needed to put my name to for a table & she rudely said to just come back, that there was no waiting list. I got annoyed & said that we'd just eat at the bar.

My husband, teens, & I went over to the bar & requested menus. As people began to arrive, we all were congregating at the bar. We began to order drinks and food and the kids sat down with us. It was at this time that the Bartender and Hostess were speaking to each other & then he cam over to us to tell us that we had to leave because kids could not sit at the bar. I told him that the Hostess told us numerous times that we could sit at the bar. He stated that the Manager was getting us a table to move to. At this time, another parent in our group went & put in for a table with the Hostess. He was told that there was a 6-seat high-top near the bar they were clearing off for us. About 5 mins later we moved over.

After moving to the table, others began to arrive. We spoke to the server about using the table next to us for the other parties & she said that as long as they were ordering food it would not be a problem, so we directed the other families to take that table as well. I did not close my tab out at the bar because we were being transferred to a table.

Fast forward 30 minutes, almost everyone has either ordered their food or finished eating, at BOTH tables. We are approached by one of the bartenders who advises we need to leave the table because it was never assigned to us and that tables are for people who order food. He insisted that since we had originally ordered our food at that bar we had no right to just walk over & take a table. He stated the "one" manager was insisted we be kicked out of the table for taking it. My husband and I did our best not to get heated, but we were not happy with being kicked out of a table they forced us to take. I told the Bartender that their two managers need to communicate with each other before inconveniencing the patrons. We refused to leave the table.

A little bit of time went by & the server, who was amazing despite the total crap show she was handed, tried to have my tab moved from the bar to her so that she could add onto our order. The Bartender refused because he wanted the tip from my $200+ bill. This means I was left with two tabs to pay instead of one. For this reason, I left a $50 tip on a $43 bill. Other than placing our food orders, she did all of the work & deserved it.

The Hostesses OBVIOUSLY need trained NOT to tell patrons with kids that they can eat at the bar. And to accuse people of stealing a table, under any circumstances, is unprofessional if they spent $ in your establishment. That no Manager offerd an apology for the terrible way we were treated is poor business practice. Go to Canton or...

We have been to this location at least 5 times since it has opened and spent over 1000 dollars on food and games between the 5 visits. Today, my 18 year old daughter and my 13 daughter walked into the establishment to meet my husband and son. My daughter's walked to the back to the game section, and then they were approached by a female employee. The employee stated that they were underage and would need to go to the front immediately. She escorted my daughters to the front and got on a walkie-talkie to call her manager. She asked my 18 year old daughter for her ID and age. My daughter wasn't carrying her ID at the time. So she couldn't provide one. She then told my ADULT daughter she couldn't allow her or my 13 to leave without an adult present. My 18 year old daughter asked if they could walk over to Firebirds to get my husband. My 18 year old daughter explained to her my husband was going to be at Firebirds or Dave and Busters and she went to Dave and Busters first because she figured her little brother would want to stop there first to play a game. The lady stated that she couldn't allow either to leave without my daughters ID. My 18 year old said, "I need to get my dad," in a firm tone as she was getting nervous about the employees attitude towards her. The employee stated she couldn't allow my 13 year old to leave, and my 18 year old daughter said, "I'm going to get my dad." While my 18 year old ran to Firebirds. The male manager approached the female employee, and firmly, he said he told her to keep both girls there until he arrived and that she shouldn't have allowed my 18 year old to go get my husband. My husband immediately ran over to see why they were illegally detaining and withholding my 13 year old daughter from going with her ADULT sister that she had just shown up with. When my husband voiced his opinion on the whole situation the male manager acted as if he just got there and knew nothing about situation despite the fact he just scolded the female employee about allowing my adult daughter to leave to get her father. My 18 year old daughter can serve in the military, is a LEGAL adult and Dave and Busters holds her hostage and will not allow her to take her 13 year old sister with her when she brought her there? What would have happened if my husband wasn't just next door? You can't just hold onto someone's child because you're feeling some sort of power trip. You guys are lucky cops weren't called. Keep this kind of behavior up, and someone's gonna sue you for false imprisonment, maybe even kidnapping. It's madness. My husband had to leave his lunch to run over. He would have had lunch at Dave and Busters, but the pop machines had been down the past 3 times he's been there. So he stopped next door first. I can't see any of us wanting to go back. BE CAREFUL SENDING YOUR KIDS OF ANY AGE HERE EVEN AS ADULTS. They may not be allowed to leave without a lawyer next time.. wouldn't suprise me. Unbelievable. Policy needs changed. Or at least have someone at the door to prevent this from happening in the first place, so next time you don't hold someone's kids hostage.

Also they went at Lunch time on a Wednesday.. there was NO ONE THERE BUT MY FAMILY. So it's not like the place was packed and they had a reason...

I visited the new Dave & Buster’s in Niles on January 29th, and while I was excited to experience the venue, my overall visit was disappointing.

Upon arrival, the door greeters were exceptionally friendly and helpful, which was a great start to the evening. My friends and I spent time playing games, and I appreciated the convenience of the Dave & Buster’s app, which tracks play card balances and accumulated tickets.

However, as the night went on, I encountered several issues that negatively impacted my experience. While my friends were dining in the restaurant, one of them offered me her leftover fries. Since our table was full, I sat at a small black bar-style table nearby. Shortly after, an employee approached and, in a noticeably rude and snarky tone, told me I needed to leave the table. I tried to explain the situation, but she cut me off abruptly and walked away without acknowledging my response.

Later, another friend in our group attempted to order food while seated at our table, which had available seats since some of our group members were playing games. The same employee told her she was not allowed to sit there and that she would need to return to the front of the restaurant to wait for another table. This was confusing, as the table was reserved for our group, and there was space available. Her dismissive and unprofessional demeanor resulted in my friend deciding not to order food at all. Instead, she purchased three mixed drinks, which totaled $30—a noticeably high price for an area outside of a major city.

In addition to these service issues, I also experienced technical problems with the games. At one point, I won 1,000 tickets on a game, but my card failed to load the tickets. I visited the redemption center, where an employee was helpful and brought over a manager. However, after reviewing my account, the manager stated that there was no record of me playing the game. I explained that I had, and that I had been charged for it, but I was told there was nothing they could do. The interaction felt rushed, and my concern was dismissed.

Further issues arose when I noticed that my total ticket count on the app was inconsistent. Some tickets were added correctly, while others failed to register, leaving me uncertain about how many I had actually earned.

Overall, I had anticipated an enjoyable evening, but instead, I experienced poor customer service, technical issues with the games, and lost tickets that could not be recovered. My friends and I had initially hoped to make this location a regular weekend hangout, but after discussing our experiences—including similar issues encountered by four other members of our group—we have decided not to return. We may consider visiting the larger Dave & Buster’s location near Cleveland instead. Unfortunately, this visit left a negative impression, and I would rate my experience 2...