Papa Johns Pizza — Restaurant in Norco

Respectfully, I understand this is a very stressful environment, especially with orders however we are customers are making profit today. These places I remember papa johns used to be the gangster Pizza when I was growing up it actually it was pretty expensive nowadays it’s just very it’s OK pizza right after Covid. It just seems like a lot of places lost or touch. The pizza wasn’t too bad yesterday when we purchased it. It was pretty hot when he got home, however we ordered three sets of the wings and it seemed like they were still undercooked. I’m starting to think that they don’t care if you don’t leave them a tip that’s another thing that I just realize nobody’s entitled to leave tips unless you receive a good customer service offhand on the app they’re asking for a 15% 18%even a 20%. Which is kind of crazy seeing the fact and the times I were in I understand that Making pizzas must not be easy however I just realized because this is our second time ordering and I only leave tips when the food is delivered to us and sometimes it’s even an 18% that I leave however, I just think that they should pay more attention when distributing anything that’s frozen to make sure that it’s fully cooked It was pretty late at night so maybe that was another issue however, we’ll see...

As a teacher I've ordered twice from this location for class parties. The first time they never delivered because the person on the phone accidentally wrote down 11:00 pm instead of 11:00 am for delivery. I wonder what schools are open at 11:00 pm? They offered me a free large pizza for my inconvenience as if that would make up for disappointing 35 students who had missed lunch because they were expecting pizza. I waited a couple years before trying again. This time I ordered online an hour in advance. I kept checking the pizza tracker online as the arrival time of my classes pizzas kept getting later and later. The pizzas arrived 45 minutes after the original delivery time. Because I ordered in advance, my students still had 15 to 20 minutes to eat. The delivery guy denied they were so late and offered no apology. It is amazing how many times I've ordered from Domino's, Pizza Hut, and Crusty's and never had any problem. I've learned my lesson. Do not trust Papa John's in Norco with my class...

Ordered a large pepperoni and sausage pizza with light sauce. When I got there to pick it up I found it was made with Alfredo sauce which we did not want. The counter guy was cool and offered to remake but when he called it back a guy named Fern came up and started arguing with me, saying we had ordered white sauce; seems he was the one who took the order. I did not order 'white sauce' and if I had wanted Alfredo I would have ordered it by name. This guy got so bent so quickly that I didn't trust him to remake my food without spitting on it or worse so I left. I have worked as both a cook and a manager so I get restaurant pressure, but have never had such poor service or received treatment such as this. There are too many places to get pizza from to accept this level of 'service.' Pathetic,...