Domino's Pizza — Restaurant in Norfolk

WILL NEVER DO BUSINESS WITH DOMINOS AGAIN!

My wife and I ordered a pizza and lava cakes from the Norfolk, VA location Store #8087. After waiting over an hour, we checked the "Tracker" that said the driver left the store with our order over 40 minutes ago (order was made an hour and 20 minutes at this point). My wife called the store, and was very polite, to see if something is wrong with the order. The woman on the line who said she was the manager said, "the tracker isn't always accurate." and hung up on her. We called again a few minutes later to complain and were told the address in their system is wrong so they cancelled it, even though our confirmation email shows the right address. She also said the driver called us (we have no missed calls). Then, once again hung up on us rather than offering a solution or apology. I went to the store to talk to the manager, Elizabeth, about the horrible their customer service. I told her I would be writing to corporate to Which she replied "have fun with that." I will never, ever do business with a place with such a poor attitudes...

After being in court all day wanted something fast and hot, stumbled across this domino's on Granby and figured at least it will be hot. Well to my surprise I was greeted with a warm smile friendly voice, which I needed after listenimg to judges and lawyers all morning, well this young man was able to make a few simple suggestions along with being patient ad I was looking for another store in the neighborhood. I finally decided on one or his recommendations" Chicken Parm for me and Chicken Bacon with ranch sauce for my Sister". Well after running out to find the other store which his directions were on point, in about 10mins give or take my food was ready. Finally after about half our I was able to sit and bite into the most delicious sandwich I've ever had out side of a Philly cheese steak. The sandwich was still hot and definitely filling. If you're in the area of this Domino's Pizza and want great food, great service, friendly environment stop in and grab a bite. Thanks guys. My only regret was I can't remember the two staff...

I ordered pizza on 6/1/2022 and received the wrong order. I've contacted the manager on duty who informed me that It would take an hour or more before the order was corrected and delivered. I live less than a mile from the location, and the average time for my usual order of 3 to 4 pizzas from placing the order to it arriving at my door is typically in 30 to 45 minutes. Why should correcting one pizza take so much time? I have guests in my house, and naturally, everyone is hungry now, right now. So one of my guests decides to grab a slice of the pizza that was incorrectly made. After some time, contact is made with the store and I inform the manager that a Slice has been eaten from it. He refuses to fix it, despite the fact that it was their fault originally for not being accurate with their service to being with. And now, as a consistent patron, I will withdraw my business. I didn't receive the service that I paid for and I will not give your brand to mistreat me...