Dunkin' — Restaurant in North Carolina

Today again I got so very disappointed. Twice in just a couple of days. So this was not just an accident but a pattern how carelessly they do their work. I wont go back to the one on Firetower Rd. And I think they surely don't care. Not only are they less than helpful and don't have a clue of customer service. The second time this week I was handed a large coffee which was full to the rim and the lid was not properly placed on the cup, then she was swinging it into my hand and right over everything cause the lid opened and spilled coffee just about everywhere. For the worker this was just it. No apologies or can I help or napkins, nothing. I had to ask for napkins and could not get any for a while cause they couldn't find any. Then by the time I got napkins the coffee was dried up nasty on the cup. I had to bring this coffee to someone so I couldn't bring it looking like this. So I asked for an extra cup to 'double-cup' it. She couldn't understand this concept either. While I was waiting for this cup I noticed that there was a huge amount of green pollen on that metal table where they reach out to give you your items. Are you kidding me? They don't see this either but have to reach over it 50 times a day. Wow. Nasty store, untalented workers and super unhappy customer who typically is easy to please. But this establishment is on my NO-GO LIST now. Well there are many more Dunkins' in town, ha. Lets try...

Dunkin doughnuts has really great coffee! however, the staff at this location are always in a bad mood and offer poor customer service. When I got to the window I was not greeted just given a total. Then after the cashier rung me up she gave me the wrong order. I told her that It wasn’t my order then she asked what my name was. I gave her my name but I told her that no one asked for my name and even told her my order.She then closed the window and talked to her coworker about the situation. After a few seconds she opened the window and asked for my name again. Gave her my name again and told her i ordered from the drive thru Then she said oh, I thought you said you ordered online. She clearly didn’t listen to anything I said. She gave me a new total and I asked if the difference would be refunded... she said oh?You already paid?? Mind you it was the same girl that took my payment the first time. While she was ringing me up she was very loudly complaining and bopping her head back and forth about a customer being too loud on her head seat and how he better stop. What a joke!! I get the frustration of work but girl that’s why you have vent sessions AFTER work with your coworkers not in front of customers. I get this might not be their life long career but a good attitude gets you far in life. Weed out the bad employees because it’s a bad representation of...

The food and ice coffee's were great ! But the one of the employees out of the 2 that were there wasn't very nice . My son n I specifically went to this one bc the other one in greenville said no dine in but this one said we cud dine in and the front door was open n they didn't tell us we cudnt come inside to order. So we went in n waited forever for out order to be taken which I understand if the drive threw was busy but nobody said we will b wit u in a minute or anything untill we stood there for 10 minutes. Then our order got taken and I had my son wait in the pick side while I used the rest room and tht one employee proceeded to say I dont kno why they are in here can't they read! Then we got our food n i sent my son out to the car bc we were waiting for our coffees for quite a while by this point. I watched as tht one employee who wasn't doing anything igrone the fact that she needed to make the drinks bc the other one was busy making food. But she didn't help at all wasn't friendly at all . Took 20 minutes just to receive 2 ice coffee's. Normally if ur not allowed inside they say something the second u walk in like u cnt come inside u have to go threw the drive threw . Very rude n ...