Dunkin' — Restaurant in North Carolina

3/2/2023 :The wait was long, I ended up going inside, where after I went to leave, visitors in line would not let me back out: cramped doesn't describe the parking lot: finally a local let me squeeze out: this after 25mins. Ridiculous "" and where after my online account which worked any other Dunkin "did until I walked inside this one in Manteo where I live..and then it wouldn't pull up my account which I had a gift card which I tried showing my credit of $5 dollars which surprise, surprise was told by "I assume the manager" the manager that it couldn't be used, and told that his account didn't work all the the time either?? Well shouldn't that be fixed? and only told instead that I should take it off, and reload up the app .. (Well last time I did that I lost all my credit earned, and my gift cards were voided, do did not do) but it is odd that it worked at the Kill Devil Hills Dunkin" shop? If not for the locals who keep them from closing in the winter they would be out of business, and it mattered not that the young girl waiting on me, could not hear me, though I repeated my order several times and still received it incorrectly, and it shows my request on the receipt..I cannot have cheese, and there was cheese melted & spread all over on the over $5 dollar bacon, egg with" NO cheese croissant ..it was given to me with cheese so because it would had made me sick for I am a local customer with chronic illness, in & out of the local hospital here in the OBX's who has supported " Dunkin donuts " for year's hoping for better, ended up throwing my food away, I did try to eat just the croissant" not covered in melted cheese but that tasted rubbery, stale and egg ( or is that an egg?? Hmmm???) Couldn't eat the overcooked.. rubbery egg.. the bacon was stringy undercooked, and put all together,not edible.. The donut holes 10 little stale holes which were over $6 dollars which was to expensive for what put together was 1 donut for 5 bucks:the larger donuts were stale,( I've ate 20 day old bread that was fresher..I tried the trick that usually helped: 10 seconds in the microwave and it didn't even help: as soon as it began cooling was like eating a hard ball of unglazed though glazed? Hard dough) it was overcooked dough not made fresh obviously so.. just eat fast before it gets cold if desperate and though having a bad experience the last time, I ordered the potato rounds again they were so greasy I couldn't eat at all.. they were even stuck to the inside of the little bag they arrived in, and after peeling them off tried to sop some grease uck! " and put in the oven, keeping fingers crossed: well no luck today..and if not for grandchildren who ask to stop I wouldnt had stopped.. and after this last visit today, I know I will NOT anymore, sadly the employees are not very friendly or personable even though I tried to speak kind and friendly myself they just appeared confused with anything ordered. And no greeting: or farewell..I know I'll not spend the cost for the such low quality items again.. sorry locals or visitors, but a quick meal isnt always worth the cost if you throw 90% most or all...

I was screamed at and insulted to the point I just wanted to leave. The staff had screamed at me and my family for inconveniences on their end. My sister had asked a simple question about the 6 dollar meal and the employees started screaming at her for taking to long to order and wouldn't explain anything. I had placed a online order and my app wasn't working. They had screamed at me for placing a order and said it's unacceptable that we took so long because they had a line to the road. It is not on the customers for the staff not knowing how to handle the rush hour. The staff screaming at customers through the drive through speaker isn't how the customers should be greeted. The staff was so incredibly rude that other cars could hear them screaming at us. Me and my family had 4 employees alone screaming at us through the speaker. I understand how rough customer service is and how stressful it is but I have never screamed at a customer for inconveniences that are not the customers fault. I would rate a 0 out of 5 but I have to put one just to write this review. The entire staff was rude and condescending. Next time don't scream at the paying customers for something they can't control and rushing them to finish their order. When customers say give them a minute it doesn't mean scream at them because they are inconveniencing you...

We go to this Dunkin all the time. Our experience is never the same. Today we went and when we went to pay, the kid at the window was very rude to us. Did not have our order right and kept asking what we had ordered when he could clearly look at the receipt or computer. He was also very rude about our choice of payment method. He got defensive when he passed us our drinks and they were not right either. After arguing for a quick minute, we decided to just take the messed up drinks to avoid any farther arguments. Needless to say, if I arrive here again and he is working, I...