The Juicy Crab Mecklenburg — Restaurant in North Carolina

UPDATE: I received an email response from Chand Saleem from Juicy Crab requesting more information regarding issue/concerns, sent email on October 9, 2023 to Chand Saleem of my concerns as of October 19 ,2023 still have not received a response.

My sister and our friend visited this establishment on Saturday 10/7/2023. One of the items we ordered were the oysters that we love and have had at various restaurants before. We noticed that some of the oysters were cold and slimy going down our throats (it's never slimy when it's steamed) and some were just warm. We brought this to the attention of our waiter Aiyana and she communicated this to her supervisor Jenny.

Jenny comes over to inquire about our meal. We explained they tasted raw (unsteamed) and cold. She says okay and I'm assuming goes back to the kitchen. When she comes back it was incredibly difficult to understand what she was trying to communicate due to a language barrier. Once we realized and confirmed what she was saying we were disgusted and appalled. Keep in mind the oysters were an appetizer and were out in less than 10-12 mins after ordering. Jenny (supervisor) proceeds to throw her employee (our waiter) under the bus and tells us the oysters were cold because Aiyana our waiter had not delivered them to us fast enough! So we say if this is true what you're saying then why were only some cold and some warm? Her so called logic wasn't making any sense. Instead of taking responsibility for what the chef obviously failed to do she blamed the waiter. Unbelievable! Then asked to make a few new ones for the ones that were cold, but we made it very clear we did not want anymore.

How did Jenny accommodate us?! She asked how many were cold then offers us a 10% discount on the appetizer. The appetizer was $13!! If you're going to take the ridiculous time to ask how many were cold (instead of refunding the entire meal)then let's do some real math on these 6 total oysters. $2.16 for each "cold" oyster is what we should've been refunded but instead got one dollar and some change off.

She never apologized for the inconvenience and the fact that she threw her own employee under the bus instead of being a professional supervisor and accept responsibility for this incident really angered me and made me question how much they truly value their employees. Jenny you were wrong and need to be better trained on leadership and customer service skills. We won't be returning back here at this location. Our waiter Aiyana was great by the way, but if this is how her supervisor treats her I honestly hope she finds a better establishment to work for that supports and values...

I placed an order online at the Juicy Crab Northlake location. Upon arrival, I received a text message stating that my order was ready for pickup. A gentleman immediately asked me how he could help me and I informed him that I was there to pick up an online order and I gave him my name. He went to the kitchen and returned and asked me again how he could help me as if he didn’t remember having just spoken to me, at which time he told me it would be 10 minutes despite the text message I had received stating that the order was ready. After waiting for approximately 10 minutes, an employee asked if I was picking up an online order and gave me an order that had been sitting and apparently was ready when I originally arrived. When I sought out the original gentleman with whom I had spoken upon arrival about why my order had been sitting for 10 minutes, I discovered him at the front of restaurant lying down on his back asleep in a booth. I asked an employee for his name in an attempt to awaken him but I was unsuccessful as he did not awaken.. A server was seeking him out to process gratuity for a party, and between the 2 of us he finally awakened after we called his name repeatedly. When I questioned him about my order, he stated that I had called the restaurant and asked them to put my order in the warmer for 10 minutes. I informed him that my order had been placed online and that I did not call the restaurant at all. He insisted that I did call and make the request. He then asked me what I wanted him to to about it and told me to get out. When I asked him his title, he refused to tell me until I asked multiple times and refused to leave without the information to which he responded, “I am the manager,” and as an after thought he also stated, “and I am the owner.” When I questioned him as to why as the supposed manager and owner, he was sleeping in a booth at the front of the store, he stated, “because I can.” I asked him again for clarification as to what his title was as I found it rather unbelievably, and he affirmed that he was the manager and the owner. He was identified as MARK, and his behavior was DEPLORABLE and completely...

I was there last night, Dec 21st, around 8 pm, and the service and food were great as usual. 5-10 minutes after I left, I started suffering from food poisoning. I called today to let them know what happened to me, and basically they gaslighted me. I will be reporting them to the health department, and if anyone else was there last night or recently and had the same reaction to their food, let it be known. Because undercooked seafood can be dangerous, the cooks need to be more careful when preparing the food. I hope this Juicy Crab location will do better in the future.

Update: I went in today, December 23rd, to get a refund for my food. I spoke to a lady on the phone on Sunday, and she told me if I brought it a doctor's note, they would give me a refund. I went with my sister, who also ate there (she's fine). I told the gentleman that was there today about what happened on Saturday and what was told to me yesterday. He told me that everything was fine in their kitchen, and basically he continued to gaslight me like the lady I spoke to yesterday. He refused to take any responsibility, and we told him that we understand that accidents can happen, but I still shouldn't have to suffer. So I had to fight tooth and nail and tell the whole restaurant about my food poisoning before he gave me $20, even though I wanted the full amount refunded to my card. I also had recorded the phone conversation from yesterday because I knew they were going to lie to me about giving me a refund, and I have today's event recorded as well. I would strongly advise people to stay away from this location. And to the owners, I hope you will do better in a future event if someone possibly gets food poisoning and NOT gaslight your customers. And I will be taking this to the local news and social media because the people of Charlotte deserve to eat at a place that doesn't...