Firehouse Subs N. Charleston — Restaurant in North Charleston

I stopped by Firehouse Subs today after seeing my name on their BOGO Name of the Day promotion. My husband and I thought it was the perfect excuse for a lunch date, but unfortunately, the experience didn’t live up to expectations.

From the moment we walked in, the manager set a negative tone. He was rude, unwelcoming, and seemed annoyed that customers were even there. At one point, I overheard him complaining about his 11-hour shift. To make matters worse, he was also the one taking our order at the register, which only added to my frustration.

When I was going through my wallet, clearly looking for my ID, he rudely demanded to see it, even though I was already in the process of getting it out. Then, after all that, he entered the wrong name on our receipt—instead of Heather, the name he put down was Rebecca. We didn’t realize the mistake until we had already sat down and were waiting for our food, wondering why "Heather" wasn’t being called. Turns out, we were waiting for "Rebecca" the whole time. In the end, it didn’t matter much because the food still wasn’t ready by the time we figured it out.

My husband ordered the French Dip, while I chose a roast beef sub, expecting it to be served cold. When our food arrived, his was hot as expected, but mine was also hot and steaming. Confused, I asked the employee making the sandwiches for clarification, and she explained that all subs are automatically served hot, except for the tuna, unless otherwise requested.

I was disappointed because I had specifically been craving a cold sub, and this was never mentioned at the register or posted anywhere. You’d think the manager, who took my order, would have mentioned this key detail. It would have been nice to be informed upfront, especially since most sandwich shops offer both hot and cold options.

To top it off, the subs were mediocre at best, and considering one of ours was a combo, the total would have been over $40 without the BOGO deal—way overpriced for what we got. But the real kicker? The manager overheard my concern about the temperature mix-up and didn't acknowledge it, apologize, or offer to remake the sub. Basic customer service goes a long way, and this location, unfortunately, failed on that front.

Final takeaway: If you’re heading to Firehouse Subs, keep in mind that all subs come hot by default, and you must specify if you want yours cold—don’t expect the staff or the manager to tell you. Also, double-check the name on your receipt unless you want to play the waiting game for an order that isn’t being called. Hopefully, management improves both their communication and attitude toward customers because good food starts with...

I ordered two subs (A Club sub & the Hero Sub) and NONE of them were made correctly. They forgot to put bacon on the club sandwich and ham on the hero sandwich, and although they were two DIFFERENT sandwiches, they both were made exactly the same. I called the store once I got home and realized they weren't the sandwiches that I ordered. I spoke to an employee by the name of Camren, he told me to come back the following day so he could remake the sub correctly. When we arrived to the store Camren started to make our sandwiches but another employee by the name of Tutsis started to ring us up. We told him that Camren said that we didn't have to pay for the food because it was their fault. Titus replied, "Well I gotta get somethin', I just can't give it to y'all for free. Right?? You feel me??" He then started to fuss with us because we told him that he was wrong. He (Titus) started calling us dumb, ignorant black people. We then reminded him that he was an African American too. Titus then told us "Yes, but I'm a smart BLACK MAN!) Camren then started to yell at us demanding that we leave because he has other customers in the store. I requested a refund. While Titus processed our refund he told Camren not to make our sandwiches. Camren replied by saying he wasn't going to make them. At this point the other customers started to leave saying that if this is the kind of customer service they offered then they refused to eat there. The other customers felt that we were treated poorly. As we were walking to our car, Titus then followed us out of the store, while putting a bookbag on his back telling us, repeatedly "Y'all don't want this kind of problem! Come get these hands!" He was treating us as we drove away. This was the worst experience I ever had a any fast food restaurant. I will never support this...

Avoid at all cost unless you want to wait for two hours and leave empty handed! I placed a quick online order with Apple Pay at 11am for my absolute favorite Italian sub, ran by 15 minutes later to grab it, waited a few minutes... nbd! When I got home, I realized it was only lettuce, tomato and onion between the bread--oh no! Tried to call the store 5x as I drove back over to just hopefully get them to remake it. The kids and I wait and politely explain the problem. The employees were nice but the manager was so rude, he didn't apologize, he just said "We are remaking your sub but it's gonna be 15 minutes!" I asked if I could get a bag of chips to make up for my trouble and he said absolutely not! Yikes. Okay. I paid for 2 bags of chips, and waited and waited (over 30 minutes), finally asking if I will be getting a refund for my sandwich and he immediately refunded me. I thanked him and waited 30 more minutes while my kids cried and consoled my 3yo who was totally melting down. Finally I asked if I will be getting my sub anytime soon, and the man very rudely said "Do you think I'm going to give you a sandwich for free?!" The employee offered to remake my sandwich and the extremely mean manager (who was also rude to everyone else) told him she was not allowed to give me a sandwich! (what in the world?) I literally burst into tears, my toddler was in tears, and we left and went to Chick fil a... should have gone there first, clearly! Definitely avoid the Firehouse...