Verizon — Local services in North Charleston

My seller was Travis on 1/9/25. I honestly feel swindled after the entire experience. I was simply coming in for the bundle with the watch, iphone and ipad but instead left with two phones and a watch. I agreed to this deal after making my intentions known to Travis that my plan was to give my old unlocked iphone SE to my younger sister, for her to keep her number with cricket on her moms plan/lines and I would leave with a new iPhone, watch and iPad for myself. But instead I was convinced to trade in my SE for a “free” iphone 15 and there would be no problem for my sister to use her cricket number on the 15 and honestly I liked the idea of her having the 15 in place of me getting an iPad and so I agreed, at the time it seemed well worth it. Well THAT WAS A LIE. It was in fact a problem for her to keep her number on her mom’s plan after all. The process was not explained AT ALL during the transaction in the store but only after I spent three days on the phone with verizon customer support I now know that my sister cannot use her number with cricket on her moms plan until ive paid off the iphone 15 in full, so no the 15 was not free with a trade in unless you keep a line for three years or pay off the phone. And mind you my intentions for the phone were discussed several times during my transaction with Travis. He had every opprotunity to explain the contract to me and he chose not to and if he had i would have chose differently for myself. I would have just left with the original bundle and my sister would have a phone that works right now. But Travis instead insisted that it would not be a problem at all for my sister to take the phone to cricket on her mom’s plan and yet it has been a HUGE problem for me and my family. And the $65+ verizon privacy glass screen protector has cracked within the first week of purchase… so im hoping the “lifetime” warranty isnt a scam because ill be replacing it weekly at this rate… And lastly I wasnt told the Setup & Go Service was even a service that I opted into or that it costed $30… again if I had known I would have chose differently for myself. I spent a lot of time and money in this store and I’m disappointed I was treated like a commodity. Travis clearly did not care that his actions would knowingly affect me or my little sister negatively after I left by his choosing to withhold important information about the trade in contract from me to guarantee his sell by any means necessary. I was upfront about what I was there for and he clearly was not interested in actually helping me at all. Now I’ll also be paying $50 for a repackaging fee on top of everything. This was my first experience joining and shopping with Verizon and it was very disheartening. He did not have my best...

Horrible. Just left Verizon, went to purchase an Iphone 11 and case for the price of $844. I was given the option to pay in full or do payments. I offered to put $400 down.The balance then would have been $444. When I was going to put $400 down, I was then told by Ashleigh (my sales rep) I owe $544. Prior to this dealing I verified that there were NO additional fees or charges etc. I then asked her to disclose where the extra $100 came from. She had no response and told me that was the Verizon system. I then asked again if there were any additional fees to my purchase and she told me no again. She then brought over the manager who did not have a reason for the extra $100 either. I was then told that it was the Verizon billing system once again. When I was asking the simple question where the $100 was coming from, my sales rep, Ashliegh, started becoming very rude and impolite towards me. The manager told me that it was the Verizon billing system and that is how the computer worked. I then showed her the math with the added taxes and it still came to $844 before everything was then put into the computer. The manager told me that the math did not work that way. So, after neither the sales rep nor the manager were able to disclose where the $100 was coming from, I then asked to pay for it in full. The manager then refused to sell it to me for the price it was with me paying in full. Although that option was provided to me prior to the manager coming over in the beginning with Ashleigh. That was the worse customer service I have experienced.

I then went to Best Buy and there was a couple there who had just left the same store I was at. They were offered an $100.00 discount buying the same phone as me at the Best Buy store not at the Verizon. The Best Buy Rep said that the discount was applicable to personal accounts. My question is how does a third-party re-seller have options that the store itself does not have ? The Best Buy Rep said that it was strange I was not provided with this discount at the Verizon store because Best Buy had the discount; then Verizon should have also. When I made my purchase with Best Buy, I was provided with better customer service and no unexplained or hidden fees. I made a clean and clear purchase at Best Buy for the price of $670.00 (same merchandise) which Verizon should have honored when I was there prior. Thanks BEST BUY!! Thanks BEST BUY!! #BESTBUYGREAT #BESTBUYHONEST #BESTBUYINTERGRITY BEST BUY 5 Stars

VERIZON - liars an thieves. ASHLEIGH IS AN AWFUL REPRESENTATIVE OF VERIZON AND SHOULD BE FIRED IMMEDIATELY. NEXT STOP SC CONSUMER AFFAIRS- BETTER BUSINESS BUREAU- VERIZON COULD BE STEALING MILLIONS!!!!! OR IS THE UNTRAINED...

I would give 0 stars if I could! I will NEVER return to this North Charleston store again after what happen last night on 2/15/21! They are so rude and act like they don’t have the time to help you! I really needed a new SIM card (my phone was messed up for almost 2 days) I called Verizon to help me fix my phone they told me I would need to stop by a Verizon store to get a new SIM card and they put a note in the system about my phone problem. I work 12hr shifts from 7am-7:30ishpm the store closes at 8pm so I went to the closest store near my job which was this one! I left work earlier then I’m suppose to and arrived at the store at 7:20 leaving me 40 mins to just get a new SIM card that would of taken a matter of maybe 5 or 10 mins. So after standing outside the door for 15 20 mins waiting on someone to help me with a SIM card. An African American lady (I suppose the manager) came outside very rudely and said “What you need?” I said I just need a new SIM card. She said “You might as well come back tomorrow” I said I really just need a SIM card and was told to come to a store to get one. She said by who? I said Verzion I spoke with them on the phone and my phones been messed up for almost 2 days now I really need my phone back on and she said “okay and!!? It’s gonna be a while before I can help you” in the most rudely manner! I said okay I can wait. She said well it’s gonna be like 15mins or more rolling her eyes at me like I was gonna take up all her time and make her have stay after work late. So I was like you know what just forget it and Rushed to the Summerville location getting there 10mins before they closed. They were happy to help me without getting aggravated or being rude! So therefore this North Charleston location will never get my business again. I wish I would have got the name of this lady that was so rude. I highly doubt I’m the only one she’s rude to like this. She definitely don’t need to be working with the public with an attitude like that. Very poor customer service here! People pay to much money to Verizon to be treated like this. So maybe y’all want hire some better employees with some actually good customer service skills who aren’t so rude and then maybe people wouldn’t be switching to other phone companies! Employees treating customers like this is poor ratings for...