Jimmy John's — Restaurant in North Fayette Township

I’m writing to share my recent experience at a Jimmy John’s on Home Dr by Robinson Town Centre on April 23, 2025. A staff member was clearly intoxicated or under the influence of drugs and was causing significant disruptions to the order-taking process.

The couple in front of me ordered a chicken bacon ranch sandwich with just bacon, chicken, and dressing. Despite the employee’s repeated mistakes, they had to make it three times before they finally gave up and wanted to leave. To make matters worse, they were unable to refund the customers’ money.

The intoxicated employee, who had a full beard, slurred his words and had long pauses between each word. The sober employee, who I didn’t remember either of their names, felt compelled to go to their car to return the customer in front of me’s money.

Finally, I arrived to pick up my food from the intoxicated employee. I could see in their eyes that they were clearly impaired and had no idea where they were. When I asked again for my sandwich, they gave a sandwich.

I naturally decided to double-check my order because I had witnessed the employee’s previous mistake with the previous customer, who had left the store in frustration. To my surprise, my order was actually what the previous customer had ordered, which they had already left out of annoyance. The sandwich was also wrapped twice.

Fortunately, the employee who had only been with the company for three weeks was sober and knew that the other employee had made a mistake. The sober employee who had given me the correct sandwich and apologized.

I left the store, but I couldn’t help but feel sorry for the newer employee who had to deal with this situation, especially working with a tenured employee and hungry customers.

Needless to say, I will not be returning to this...

Huge thanks to JAY the GM here. I went in and said noooo tomatoes on my tuna bc of an autoimmune disease. He stopped yelled to the crew, "ALLERGY PROTOCOL!!!!"

I wish every store did this. Another location put tomatoes on even after I said noooooo! Tomatoes make my brain swell. Uhhhh...no thanks. The care and attention he put into my sub was amazing. He then shared he's allergic to tuna (lol, the sub I was ordering) and he understands it!!! The fear you have and the 100% trust you have to put in the workers to pay double attention so they don't send you to the hospital.

I won't go to another location just based on how amazing JAY was at stressing the importance of NO TOMATOES on my sub. Thank you!!!! Hands down the best place for a sub. Delicious. Fresh. Crunchy. Tuna with some mayo. Not mayo with some tuna. Perfectly made. Looking forward to my...

Placed an order over the phone, employee seem to not know what he was doing. Half hour later a different employees calls stating that the order needs to be paid for. The order was already paid for , you could hear them talking in the background and found out the order actual had been paid for They stated it would be delivered in the next hour. I placed the order at12:30 and was told it was on its way, the drive had 5 stores before me. At 2:38 a girl comes in screaming did someone order Jimmy John's. Gives me the bag and leaves. I missed my lunch break at 1:30 and decided to eat some of my order on my 15 which was at 3:00. Two bites in noticed meat was bad and the pickle was see through, this did cause me to be sick and the $30 order was trashed. This was the only time I had this experience, sad to see these low expectations from...